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Business Development Representative

Business Development Representative

PuroCleanAuburn, ME, US
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Business Development Representative (BDR)

PuroClean of Auburn is seeking a Business Development Representative (BDR) who is eager to drive growth, build lasting relationships, and contribute to the success of our expanding business. If you're motivated by challenges, have a knack for building rapport, and are excited about the opportunity to make a difference in the community, we have a place for you!

As a BDR at PuroClean of Auburn, ME, your primary responsibility will be to manage and execute all sales and marketing initiatives to promote our services and develop a diverse customer base. You will work to build and maintain strong customer relationships, implement annual marketing plans, and drive sales to achieve company revenue goals. Your role will be key to the growth and success of PuroClean.

Key Responsibilities

Your role will encompass several key areas :

  • Customer Satisfaction :

Actively monitor customer satisfaction through reviews, follow-up phone calls, and site visits.

  • Resolve customer complaints quickly and effectively, ensuring that PuroClean's service standards are upheld.
  • Engage regularly with customers to understand their needs and enhance their experience with PuroClean.
  • Sales & Marketing Operations :
  • Develop and implement an annual marketing plan to promote PuroClean's services, aiming to build brand awareness, attract new customers, and expand into new markets.

  • Set and track sales and activity goals to ensure the achievement of revenue targets.
  • Assist in organizing and executing marketing events such as educational seminars, Lunch-and-Learn sessions, and customer outreach activities.
  • Create and manage budgets for marketing initiatives, ensuring proper resource allocation.
  • Track marketing effectiveness and adjust strategies as necessary to meet goals.
  • Training & Development :
  • Collaborate with the team to train and mentor new sales and marketing staff.

  • Evaluate team performance through regular reviews, providing constructive feedback and ensuring professional growth.
  • Conduct training sessions to improve sales techniques, marketing strategies, and customer service standards.
  • Customer Relations & Community Engagement :
  • Build strong relationships with key Centers of Influence (COIs) and other strategic partners.

  • Ensure effective communication with current and potential clients, addressing inquiries and building long-term partnerships.
  • Attend industry events, maintain a presence in the community, and seek out networking opportunities to expand the brand's footprint.
  • Administrative Support :
  • Maintain accurate records of customer interactions, sales leads, and marketing efforts.

  • Ensure timely follow-up on leads and manage the master contact list for future outreach and engagements.
  • Assist owners with office administrative tasks such as assisting with estimates, answering phones, handling customer questions and other various tasks as needed.
  • Regularly assess sales and marketing goals and activities to ensure alignment with company objectives.
  • Report progress to management, highlighting successes, challenges, and opportunities for growth.
  • Qualifications & Requirements

  • Experience in sales, marketing, or business development (preferably in the restoration, property, or service industries).
  • Strong communication, negotiation, and relationship-building skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite and CRM systems.
  • A valid driver's license and reliable transportation (company vehicle provided for business use upon availability).
  • Positive, proactive attitude with a strong focus on customer satisfaction.
  • Bachelor's degree in business, marketing, or a related field (preferred, but not required).
  • Compensation & Benefits

  • Base Salary : $43,000 - 50,000 / yr
  • Signing Bonus : $1,000 after 12 months
  • Quarterly Bonus / Commission :
  • $0 - $100,000 : 1% of the job's gross revenue.

  • $100,001 - $200,000 : 2% of the job's gross revenue.
  • $200,001 - $300,000 : 3% of the job's gross revenue.
  • $300,001 - $500,000 : 4% of the job's gross revenue.
  • $500,000+ : 5% of the job's gross revenue.
  • Incentives : Additional performance-based bonuses and ongoing opportunities for training and career growth.
  • Additional Information : This position is an "At-Will" employment agreement and is not a contract for a specified term. The compensation plan may change subject to periodic performance reviews.

    "We Build Careers" - Steve White, President and COO

    With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

    Culture is very important to us. We want to make sure that we are the right fit for YOU!

    Apply today and join our Winning TEAM.

    "We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership"

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    Representative • Auburn, ME, US

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