Client Services Project Manager I - Onsite Rockville, MD

Position Summary

The Project Support Associate works with other project managers in a small pod, helping them manage a group of shared projects. The pod shares responsibility for projects and ensures tasks are completed by an appropriately leveled project manager. This position is tactical in nature and responsible for shepherding tasks to completion and issue resolution within internal procedures, and acting as primary point of contact for low-complexity client accounts. The team works cross-functionally to ensure that client requirements and timelines are met. Focusing on building relationships with the client and delivering an excellent customer experience.

Job Duties and Responsibilities :

• Provides context and drives consensus internally, serves as a customer advocate. Monitors and bills day to day project activity. Reports vital issues to team and management.
• Coordinates and assists in setting up and maintaining study filing system, accurately records and captures specifications for each project. Uses digital tools to visualize project landmarks and allow synchronized sharing of knowledge.
• Provides internal / external partners with updates regarding timelines, shipping issues and delays. Coordinates production schedules to work within team capacity and provides assistance in troubleshooting problems. Participates in creation of operations documentation
• Generates, checks and provides required reports to client.
• Timely initiation of all services in accordance to client timelines.
• Backs up the project management team.
• Carries out all tasks in accordance with Good Manufacturing Practices.

Education :

High school diploma is required, a degree from an accredited college or university is preferred.

Experience :

Position requires 1-2 years of successful experience in project management as a project coordinator, lab technician or equivalent experience in a customer facing environment.

Basic Minimum Qualifications :

Successful candidates will have strong project management skills such as excellent interpersonal, written and verbal communication skills, and the ability to present information and answer questions for clients and management. Will be expected to be able to multitask and coordinate tasks across functional teams while maintaining attention to detail and drive problem solving.

In this team we must be adaptable and able to work in a variety of commercial and custom in house software. Proficiency in MS office suite is required and knowledge of Project, smartsheets, Jira, and Trackwise are advantageous.

Should be intellectually curious and results oriented.

Working Conditions :

Works in an office environment. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Occasionally, walking and lifting up to 20 lbs. is required. The noise level in the work environment is usually low to moderate. Must be flexible to work varying schedules and hours as needed. Hybrid work environment, working 40% on site and 60% remote. Occasional travel may be required. The physical demands described above are representative of what is needed to complete this work. However, reasonable accommodations may be made to enable individuals with disabilities to be successful.

Compensation and Benefits

The hourly pay range estimated for this position based in Maryland is $23.04$30.72. This position may also be eligible to receive a variable annual bonus based on company, team, and / or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that includes :

For more information on our benefits, please visit : https : / / jobs.thermofisher.com / global / en / total-rewards