Business Insights & Payments Analyst

Job Description

Job Description

People Search is an award-winning web development division in our PeopleConnect portfolio that services over one million customers nationwide. Our cutting-edge technology connects, informs and protects people — both online and off. Our websites are consistently ranked in the top 500 top traffic sites in the US. Our products have been featured on the Discovery Channel, Mashable, Vice, Entrepreneur, Business Insider — and even made a cameo in a Disney animated comedy! A pioneer of new ideas, we’re constantly looking to develop and deploy innovative strategies and solutions. Our people and culture are second to none : we’re innovative, creative, collaborative, and talented. Together — we work magic!Who We’re Looking For :

PeopleConnect’s People Search division is growing, and we are looking for a strategic, analytical, and detail-oriented Business Insights and Payments Analyst to drive revenue optimization, payment processing efficiency, and data-driven decision-making.

This role will play a critical part in PeopleConnect’s subscription-based business, ensuring that our payment processing is seamless, fraud risks are minimized, and key financial insights drive business growth. You’ll work cross-functionally with Finance, Product, Engineering, Legal, Compliance, and external payment processors to optimize payment success rates, improve customer retention, and enhance our financial forecasting capabilities.

If you are passionate about turning data into actionable insights, enjoy optimizing payment operations, and want to contribute to the growth of a data-driven, high-scale business, we want to hear from you! ????

What You’ll Do (but not limited to) : Business Insights & Revenue Performance :

Analyze top-line revenue and key business performance metrics, identifying trends and areas for optimization.

Develop and maintain financial models to track and forecast business performance.

Extract actionable insights from large datasets using SQL, Python, and data visualization tools like Tableau.

Define, track, and evolve KPIs related to customer acquisition, retention, LTV, churn, and revenue growth.

Support C-level reporting by delivering insights that drive executive decision-making.

Payments Optimization & Fraud Risk Management :

Monitor and analyze payment processing trends, identifying opportunities to optimize approval rates and reduce payment failures.

Develop strategies to improve payment authorization rates while minimizing chargebacks, refunds, and fraud risks.

Proactively analyze fraud trends, implementing risk mitigation strategies and ensuring compliance with financial regulations.

Work with Finance and Engineering teams to refine payment processing infrastructure and enhance transactional efficiency.

Manage relationships with payment processors, banks, and external vendors, ensuring seamless operations and cost optimization.

Implement automation tools to streamline payment reconciliation, fraud detection, and reporting workflows.

Subscription Pricing & Retention Strategy :

Collaborate with Product and Finance teams to optimize subscription pricing models and improve billing success rates.

Test new payment structures and strategies to reduce churn and improve customer retention.

Analyze customer behavior trends to develop targeted retention and reactivation initiatives.

Develop and track KPIs focused on subscription renewal rates, refund rates, and payment cycle efficiency.

Cross-Functional Collaboration & Compliance :

Act as a liaison between internal teams and external payment processors, banks, and legal partners to ensure smooth payment operations and regulatory adherence.

Ensure data integrity and accuracy across business and payment systems.

Work with Marketing, Product, and Engineering teams to align payment strategies with customer acquisition and retention goals.

Stay informed on industry best practices for payments, subscription management, and business intelligence.

Automation & Process Optimization :

Implement automated reporting solutions for real-time visibility into payments and financial performance.

Optimize reporting tools and dashboards to provide clear, actionable insights to executive leadership.

Utilize machine learning models (if applicable) to improve fraud detection and payment forecasting.

Measuring Success & Career Growth :

Define and track key business and payment KPIs, including :

Payment authorization rates

Chargeback rates & fraud prevention metrics

Customer lifetime value (LTV)

Churn reduction & subscription renewal rates

Refund rates & processing efficiency

Revenue impact of payment optimizations

Career Growth : This role offers growth opportunities into senior leadership positions within Business Intelligence, Payments, or Finance as PeopleConnect expands its People Search division.

Other duties as assigned.

What We’re Looking For :

Bachelor’s degree in Business, Finance, Data Analytics, or a related field.

5+ years of experience in business intelligence, financial analysis, or payments analytics, preferably in a subscription-based or SaaS business.

Strong analytical skills with expertise in SQL, Python, Tableau, and Excel.

Experience with payment processing, chargeback management, and fraud prevention.

Deep understanding of BI concepts, including data warehousing, ETL processes, and financial modeling.

Proven ability to analyze large datasets and translate insights into actionable business recommendations.

Excellent communication skills, with experience working cross-functionally with Finance, Product, and Engineering teams.

Highly detail-oriented, self-motivated, and able to work in a fast-paced, high-growth environment.

Employees are able to enjoy our state-of-the-art office facilities. Our dog-friendly office includes complimentary snacks, beverages and crazy-good perks (free onsite gym, cold brew coffee and kombucha on tap, company-paid lunches, offsite team events, and more)!

We offer very competitive salary + generous bonus package, 100% company paid health insurance (Medical, Dental, Vision) for all employees, UNLIMITED vacation, Paid Sick Leave, Paid Holidays, Paid Bereavement, Student Loan Repayment Program, 529 Education Savings Plan, Paid Parental Leave, subsidized Dependent Care, Training / Education Reimbursement, Paid Parking and 401k Plan with Company Match, Pet Insurance, Employee Referral Rewards…and more! Check us out here!

Salary Range :

This position is exempt (salaried).

Min : $113,800.00

Mid : $129,000.00

Max : $145,400.00

The pay range reflects the salary amount the Company reasonably expects to pay for the position. It is not a guarantee of actual compensation or a specific payment amount to any candidate. The actual compensation will depend on numerous factors including, without limitation, a particular candidate’s experience and qualifications.

The Company's Applicant and Worker Privacy Notice can be found here.

PeopleConnect is an equal opportunity employer.

Local area candidates are encouraged to apply, and please note we are not able to offer visa sponsorship, visa transfer, or corp-corp arrangements.

Note for Principal Agencies - Principal agents should not forward resumes to PeopleConnect, as we will not be responsible for any fees arising from the use of resume