Security Service Coordinator

Security Service Coordinator Global Physical Security

Location : Onsite (rotational schedule, 24 / 7 coverage) Abilene, TX Employment Type : Full-Time | Direct Hire through Superior Skilled Trades

Superior Skilled Trades is seeking a dedicated and detail-oriented Security Service Coordinator for a direct hire opportunity supporting a global physical security operations team. This role focuses on managing service calls and tickets for critical security systems, ensuring timely issue resolution and communication across departments.

Position Overview

As a Security Service Coordinator, you will oversee the full lifecycle of service requests from creation and triage through assignment and closure. You'll work closely with engineering, operations, and alarm center teams to ensure smooth handling of security system service needs, applying technical troubleshooting skills and strong communication to maintain operational excellence.

This position is ideal for someone with a strong background in physical security system support, customer service, and issue management who thrives in a fast-paced, collaborative environment.

Key Responsibilities

• Manage the end-to-end service ticket process, ensuring prompt response, accurate documentation, and efficient closure.
• Triage and assign incoming service calls to the appropriate engineering team based on priority and technical requirements.
• Provide Level 1 support, troubleshooting and resolving routine system issues independently when possible.
• Analyze service trends and escalate recurring or critical issues following established escalation protocols.
• Coordinate with third-party vendors when external assistance is required, maintaining accountability and follow-up.
• Maintain clear communication between Operations, Security, and Local Alarm Center Teams during incident resolution.
• Manage user access and account administration, including activation, deactivation, and password resets.
• Oversee inventory and stock access to ensure compliance with company policy and proper documentation.
• Perform additional duties as assigned to support overall site operations.

Qualifications & Experience

Education

Schedule & Work Environment

Compensation & Benefits

This is a direct hire opportunity through Superior Skilled Trades. If you have experience in security system support, access control, or physical security operations, and enjoy solving problems in a dynamic environment we'd love to hear from you! INDH