Resident Experience Representative

Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential.

We strive to be North America's premier rental housing company. Our business philosophy involves taking care of our team first - empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders.

For more information, visit Tricon Residential .

Job Description

As a Resident Experience Representative, you will play a crucial role in delivering exceptional customer service, ensuring that our residents experience world class support and satisfaction. You will be the primary point of contact for resident inquiries, concerns, and requests. Your primary responsibility is to engage directly with customers, providing information and resolving inquiries related to our residents, including rent, maintenance, and other forms of assistance.

This position will work weekends (both Saturdays and Sundays) as part of the regular weekly schedule, with 2 days off during the week.

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

Communicate clearly, compassionately, and with empathy when speaking with residents and internal team members.

Demonstrates curiosity and a willingness to go above and beyond to offer an exceptional resident experience

Handle inbound and outbound calls related to maintenance and various resident request involving their account

Provide assistance, information, and support to residents regarding their queries, concerns, or requests.

Address and resolve resident issues, complaints, or inquiries effectively and in a timely manner.

Uphold a professional and courteous demeanor at all times, fostering a positive relationship with residents.

Resolve resident phone requests, ensuring satisfaction

Log resident interactions and transactions, recording details of inquiries, complaints, and comments, via internal systems

Answer a high volume of calls with the goal of resolving the residents needs

Have a thorough understanding of the services offered to provide accurate information to residents.

Coordinate with the internal departments to find solutions and resolve matters

Promptly follow up with the customer to ensure they are satisfied with your answer

Ability to learn multiple computer software systems and accurately input information into the database

Ability to work cohesively with co-workers both within and outside of the department

Qualifications and Requirements :

High school diploma or equivalent experience

Previous customer service or call center experience is a plus.

Excellent communication and interpersonal skills.

Ability to handle challenging situations with a positive attitude.

Strong problem-solving and decision-making skills.

Strong work ethic and motivated by accomplishment and success of the team and company

Highest level of integrity and transparency

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including :

Frequently required to sit; talk; and hear.

Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.

Occasionally lift and / or move up to 10 pounds.

Vision abilities required by this job include close vision, distance vision and depth perception.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.

$37,870.00 - $56,810.00