Member Services Rep - Part Time (16+)

Member Services Rep - Part Time (16+)

Duties and Responsibilities :

• Submit a Sub Availability Form upon hire and complete a new form at least seven (7) days in advance if their availability changes.
• Must maintain reasonable communication with club management and reply within 24 hours to accept or deny a work shift offered.
• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Audit and balance cash drawers daily.
• Properly input and update prospective and current member information into tablets and point of sale.
• Ensure members adhere to the company's policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Stock retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve any day-to-day member issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
• Stay up to date on all required certifications and training courses.
• Participate in team meetings.
• Communicate with, promote, tour, and assist prospects and potential members.
• Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.
• Ensure the club complies with all state and federal laws and insurance requirements.
• Operate and assist applicable members with the use of equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
• Assist GM and represent our company at community events and other outreach activities.

Qualifications :

Supervisory Responsibility :

This position has no supervisory responsibilities.

Work Environment :

This job operates in a fitness club environment and routinely uses standard office equipment such as computers, printers, and phones, as well as standard custodial equipment such as cleaning chemicals, floor scrubbers and vacuums. The noise level in the club environment may be loud on a regular basis regular basis.

Physical Demands :

Position Type / Expected Hours of Work :

This is a part-time, nonexempt position. A nonexempt Team Player is one who is entitled to the minimum wage and / or overtime pay protections of the FLSA. Subs must work no less than 4 hours per month and no more than 20 hours per week. Employment may be terminated if the Sub (1) has not met the minimum schedule requirements, (2) has not actively worked within the last 60 calendar days, or (3) has declined three (3) consecutive work shifts that they indicated they would be available to work on their Sub Availability Form.

Travel :

0% travel is expected for this position.

EEO Statement :

Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.