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Member Services Rep -AACU Mortgage Servicing-10618

Member Services Rep -AACU Mortgage Servicing-10618

ICSIFort Worth, TX, US
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Member Services Rep-AACU Mortgage Servicing

Job Type : W2 Contract

Job Duration : 3-4 month

Job Location : Fort Worth, TX 100% on-site

Job Purpose

Responsible for providing cross functional support in the Mortgage Servicing department at American Airlines Credit Union.

Principal Duties and Responsibilities

  • Set-up new loans in the FICS servicing system
  • Handle property tax / insurance policy issues and provide service to members' questions regarding their property tax or insurance policy
  • Track and log legal documents related to mortgage processing
  • Prepare and image documents for record retention
  • Provide requested payoffs to members, loan officers, and other lenders
  • Review account information with members and request corrections as necessary
  • Process legal documents when mortgage is paid in full
  • Perform other duties as assigned
  • The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his / her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications

  • High school diploma or GED
  • Previous customer / member service experience

    • Preferred Qualifications

  • College degree in relevant field or equivalent relevant industry experience
  • Previous experience handling mortgages
  • Previous banking or Credit Union experience
  • Experience with Episys

    • Knowledge, Skills & Abilities

  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
  • Skilled in above average interpersonal and communication skills and professional telephone manners
  • Ability to effectively communicate with all levels both verbally and written
  • Ability to speak, read, and write Spanish is a plus
  • Ability to work well under deadlines and high-volume pressure
  • Ability to work in a diverse work environment
  • Ability to quickly learn and adapt well to change
  • Ability to self-motivate with strong organization skills and capacity for attention to detail
  • Ability to maintain satisfactory performance and attendance
  • Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
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