Call Center, Communication and Data Support

Job Description

Job Description

Who We Are :

Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.

What We’re Looking For :

Santé is seeking a Full Time Communications and Data Management Specialist to serve on our Technology team at our headquarters in Timonium , MD (Baltimore County) . The Communications and Data Management Specialist will be responsible for maintenance, configuration, and reporting within communication systems.

What You’ll Do :

• Main point of contact and coordination with the communication systems for the Call Centers
• Responsible for creating communication systems training materials, training curriculums, and leading in-person and virtual staff training for all systems
• Responsible for keeping all training materials up-to-date, organized, and accessible
• Responsible for tracking training completion and related documentation
• Responsible for researching new technology features for use in coordination with departments and leadership
• Responsible for determining new module roll out strategies and procedures
• Responsible for assisting with overall telecommunications and record management, and software module implementation
• Works with telecommunications system(s), Credible, Electronic Crisis Case Record, Behavioral Health Link and any other EHRs and data and communications systems as needed
• Works with Director of Advancement to implement system updates in a timely manner
• Responsible for assisting with fielding system concerns from staff
• Responsible for assisting with reporting system concerns to identified company system support staff
• Responsible for new project coordination, management, and implementation
• Assist the Technology Team with any challenges occurring on-site at Baltimore County location.
• Assists the program leadership team in ensuring systems are configured for maximum usability and data integrity
• Participates in all mandatory training
• Checks work e-mail according to agency protocol
• Other duties as assigned

What We Require :

What You’ll Get :

We believe that diversity of background and experience makes for better problem-solving and collaboration, which is why we are dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, a passion for making an impact, a personal desire to grow, and the ability to help individuals heal, recover, and thrive.

Disclaimers :

The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.

The Santé Group is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. The Santé Group participates in E-Verify. http : / / www1.eeoc.gov / employers / upload / eeoc_self_print_poster.pdf