Telecommunications Associate, PRN

Job Description

Job Description

Company Description

We’re making Maryland stronger!

With roots that go as far back as 1895, the UM Rehab & Ortho Institute continues to be a pioneer in orthopedics and neurological disorders. From bones to brains, our cutting-edge hospital heals even the most serious of injuries, specializing in everything from total joint replacement to spinal cord injuries and neurological condition.  In total, our 141-bed facility welcomes over 3,000 patients every year. As the state’s largest provider of inpatient rehabilitation services, we offer some of the most advanced therapies for stroke, spinal cord injury, traumatic brain injury, orthopedic and sports injury, among many others.

Job Description

This is a PRN position

This position will cover when full time staff is off. A shift could be any day Monday - Friday with shifts of either 6am-2 : 30pm or 12 : 30pm-9pm

Provides of the safety and security of patients, visitors and staff consistent with the mission and values of The University of Maryland Rehabilitation & Orthopedic Institute (UMROI) in accordance with the scope of practice, professional, and regulatory standards. Accountable to the Manager of Security Services for processes and outcomes. Serve as a fully engaged member of the interdisciplinary team. Participates in cost effective strategies that optimize the hospital’s culture of safety.

Must demonstrate the knowledge and skills necessary to provide care appropriate to the age, culture, ethnicity, and specific individual diagnostic needs of the patients served in his / her department. He / she must be able to assess and interpret data about the patient’s status in order to identify each patient’s specific needs and provide the care needed by the patient group (pediatric, adolescents and / or geriatric patient group, culture and diagnostic specific).

II. Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by the person assigned to this classification.  They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Electronic / Paper Documentation- Accurately and concisely maintains patient census from admissions and discharges for facility. Performs basic computer and clerical skills. Maintains logs of operator assisted long distance calls, emergency calls and telephone paging.  Maintains appropriate records regarding postage and special handling. Timely notification of low funds for postage meter. Maintains records of on call schedules for physicians, radiology, pharmacy and administrative staff.
• Communication / Collaboration - Uses active listening principles. Demonstrates ability to articulate and use clear normal speaking voice when providing telephone paging service for physicians and  staff during emergency situations.
• Communication / Collaboration - Use active listening principles to promote interdisciplinary teamwork, patient safety, and customer service : Utilizes customer service skills whenever dealing with difficult personalities. Completes service recovery as necessary. Provides directions and general information to patients, staff and visitors. Responds to emergency situations in an appropriate manner.
• Team Leadership- Uses interpersonal and clerical skills to foster concepts of team collaboration and team unity : Demonstrates ability for time management skills.
• Operates the TTY System- Accurately and concisely maintains records of assistance provided with TTY transmissions. Proficiency in removing messages from the TTY System and delivering to proper destination.
• Respect for individuals, Customer Service, Teamwork and Collaboration :

Models excellence in customer service behaviors.  Identifies and acts on opportunities to respond to customer requirements.  Take action to prevent customer complaints.

Maintains diligent monitoring of postage meter.  Maintains security and integrity of all mail packages. Sorts and distributes mail to appropriate area of destination. Takes appropriate action to address any postage related issues.  Provides accurate and concise records regarding postage and special handling of mail. Reports any issues promptly to Coordinator of Security Services.

Ensures a safe environment for patients, visitors and staff members.

Demonstrates effective priority-setting and time management skills.

Assumes responsibility for maintaining competency and knowledge base related to role.

Qualifications

Education & Experience

Knowledge, Skills and Abilities

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation :

Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at careers@umms.edu.