Lab IT/End User Support SpecialistEnterprise Logic Inc. • Collegeville, PA, US
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Lab IT / End User Support Specialist
Enterprise Logic Inc. • Collegeville, PA, US
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job_description.job_card.job_description7+ years of experience in Desktop Management – Infrastructure Services (IS). Experience with validated systems (GxP). Assist in maintaining existing computer infrastructure of 5000 PCs globally. Image / Onboard new computers into the domain and onto the network and decommission it. Secure and protect new and existing hardware. Consult with the business as they require assistance with their equipment. Troubleshoot and implement data flows for scientific instruments. Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity and laboratory software issues. Background with End-user Computing or Desktop Support skills essential. Break / Fix consists of 80% of a Lab Engineer s workload. Understanding of Hardware Components and Networking concepts, such as network topography, VLANs, Static / Dynamic IPs, Subnetting, IT / OT Networks, and basic understanding of firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers. Knowledge and understanding of Active Directory required. D2D and / or project support. AGILE ways of working necessary. Background with computer security. Previous experience with validated systems (GxP) a plus. Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP). Support for scientists in incident management, user support and coaching, access management. Testing and validation of computer software (complete tests in different environments, writing technical documentation). Familiar with ticketing systems such as ServiceNow. Microsoft Excel skills a plus. In-depth knowledge in Microsoft OS including iOS and Linux a plus.
MUST HAVE
- 7+ years of experience in Desktop Management – Infrastructure Services (IS).
- Experience with validated systems (GxP).
- Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity and laboratory software issues.
- Break / Fix consists of 80% of a Lab Engineer s workload.
- Agile ways of working necessary.
Job Summary
Role Responsibilities
Technical / Functional Skills
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User Support Specialist • Collegeville, PA, US
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