Client Relationship Manager

Client Relationship Manager

A day in the life : A career at Newland Chase gives you the opportunity to work in a global environment, with smart, motivated, and diverse colleagues. Our focus on immigration means you will be able to work in a stimulating and always changing environment with like-minded people. We are looking for someone who is client centric and able to leverage internal resources to help your client(s) achieve their strategic mobility- and immigration objectives, and to help grow the client relationship, innovate processes, and expand our services.

On any given day, you ensure that all client commitments and program objectives are achieved and effectively executed. You sensibly evaluate and anticipate client needs and communicate tactfully in difficult situations to preserve the working relationship. You demonstrate an understanding of the big picture consequences for your actions or inactions and will proactively suggest and lead process improvements where you find a need. You help your client(s) to navigate the complex world of global immigration to better achieve their goals.

Your client activities :

• Nurture and grow the relationships with your client(s) by being a trusted advisor on anything Immigration.
• Create a strategic growth / business plan for your client(s) that will focus on maximizing the client's usage of our capabilities both at the national and global levels, as applicable.
• Own Client Review meetings, quarterly and annually, and on regularly scheduled client status and review calls

Review client performance and trends quarterly.

Strategic thinking :

Working with your colleagues :

If you have the following skills and competencies, we want to talk to you!

Working Conditions / Location : This position would be 100% remote / work from home with some travel required.

About Us : CIBT is the leading global provider of immigration and visa services for corporations and individuals comprising immigration and visa professionals, attorneys, and qualified migration consultants located in over 25 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands : Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide, and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients.

Our Values : Our Values emphasize the following 5 key areas :

Global Diversity we embrace the diversity of operating a global business to create a unique culture for the benefit of customers and employees.

Service Excellence we are passionate about providing customers with a superior experience each time they use our service.

Integrity we protect our customer's interests, data and reputation through strong ethical culture and rigorous compliance programs.

Teamwork we work collaboratively to deliver exceptional customer satisfaction.

Expertise we apply our expertise and knowledge to provide innovative solutions for customers.

Equal Employment Opportunities : As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.

If you need assistance or an accommodation due to a disability, you may contact us at HumanResources@cibt.com .