Senior Customer Service Associate

Customer Service Specialist $55,000 - $70,000 medical, dental, vision, prescription card, life, 401k long term disability, short term disability, vacations days and sick / personal days and so much more....

We are an energetic, vibrant, thriving metals manufacturing firm. You will be the liaison between our customers and the production team that is custom building their orders. We will tap into your talent, skills, and ingenuity along with your natural ability to think critically and share your ideas with the team. Detail orieneted with the ability to juggle many projects at the same time. Simple – Honest – Excellence - is what fuels our hard work and follow through, while taking care to never lose sight of the bigger picture.

We cannot do this without you. You will be the first point of contact for our customers. You are a self-starter, a natural problem solver, with insightfulness, emotional intelligence and the ability to listen and understand the needs of our clients as well as the needs of the company. On a daily basis you will handle complex and ambiguous situations and independently search for solutions. You are proficient in Microsoft Office.

Productively neurotic or neurotically productive, either way, you’ll fit in perfectly as you will be responsible for researching, following up on compliance, and analyzing data, understanding trends and developing recommendations for actions. Use your skills to influence through strong relationships, experience, data and the ability to manage confidential information. We will rely on your ability to communicate complex information and the ability to stylistically adapt communication taking into account the audience.

We will offer you challenges and pathways to grow yourself and grow your career and never get bored. We are a great diverse group of people who share our talents and energy to pull together to make things happen and impact the lives of customers and colleagues alike. Ultimately making a difference in the world. Sound like fun? … send you resume today!