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Customer Success Operations Lead

Customer Success Operations Lead

VirtualVocationsSpringfield, Massachusetts, United States
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A company is looking for a Customer Success Operations Lead.

Key Responsibilities

Own and manage Customer Success operational initiatives from strategy to execution

Collaborate with leadership to streamline processes and enhance operational workflows

Build reporting and dashboards on key Customer Success metrics for leadership insights

Required Qualifications

Proven experience in Customer Success Operations, Sales Operations, or related roles

Strong project management skills with the ability to handle multiple projects simultaneously

Technical proficiency in CRMs (preferably Salesforce) and Customer Success platforms (e.g., Zendesk)

Analytical skills to convert data into actionable recommendations

Experience in continuous improvement and process refinement

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Operation • Springfield, Massachusetts, United States

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