Business Application Supervisor

Business Application Supervisor

A position at FTI can be the answer to your future career. In this role, you'll be part of a progressive national leader in electrical planning, engineering, technology and energy services. FTI enables employee growth and success through industry-leading training and development, utilization of the latest industry technologies, and an uncompromised focus on safety. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package that boasts everything from paid training and tuition reimbursement to an award-winning wellness program.

The Business Application Supervisor will lead a team of Subject Matter Experts (SMEs) who provide support and strategic guidance for key enterprise applications, including Salesforce, ServiceNow, Smartsheet, ERP systems, and other business-critical platforms. This role ensures high-quality support, efficient operations, and alignment with business goals by overseeing the daily activities, performance, and development of the SME team. This position gathers feedback from primary business application projects in flight to continually identify process constraints and propose improvements and solutions. This position is also responsible for creating & maintaining platforms for resource utilization reporting, projections, training, and assisting with the hiring process for the Business Application Support team.

Minimum Requirements

Education : Bachelor's degree in information technology, Business, or related field (or equivalent work experience).

Experience : 8+ years of experience supporting enterprise applications, with at least 4 years in a supervisory or lead role.

Travel : 10-25%

Work Schedule : Typical work hours are between 7 : 00 a.m. and 5 : 00 p.m. Monday Friday. However, work may be performed at any time on any day of the week to meet business needs.

Key Responsibilities

• Supervises and coordinates the work of a team of application SMEs, ensuring timely and effective support and project delivery.
• Serves as an escalation point for complex technical and business process issues related to supported applications.
• Facilitates communication between the SME team and internal stakeholders (Business Technology, business units, project teams).
• Oversees application lifecycle activities including enhancements, integrations, upgrades, and vendor coordination.
• Collaborates with product owners, business partners, business analysts, and other key stakeholders to translate business needs into scalable solutions.
• Ensures adherence to change management, security, and compliance processes.
• Monitors team performance through KPIs and service metrics; provide coaching, feedback, and performance reviews.
• Identifies opportunities to optimize system usage, improve efficiency, and enhance user experience.
• Stays current on technology trends and system updates relevant to Salesforce, ServiceNow, ERP systems, and others.
• Supports capacity planning, resource allocation, and team development initiatives.
• Captures new processes and communicates with the rest of the organization.
• Interviews and hires new resources as needed.
• Establishes relationships and partners with contract resources for potential work support.
• Supports software implementation and maintenance.
• Maintains QA / QC process for deliverables.
• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Surge Your Career Forward! Employees at FTI grow faster because they are a part of a nationally leading team of electrical planners, engineers, designers, electricians, and business professionals.

We offer competitive, merit-based wages; career path development and flexible and a robust benefits package that boasts everything from paid training, tuition reimbursement and a top-notch wellness program.

We pride ourselves on a "Ground up Growth" mentality that puts you in the spotlight. Becoming a member of the FTI team means you've officially put yourself in the driver's seat of your career. Through our career development and continued education programs, you'll have options to position yourself for success.

FTI is a "Merit to the Core" organization, and we pride ourselves on our ability to reward and recognize top performers.

Benefits Are The Game Changer FTI enriches the lives of its employees through industry-leading total rewards. Our compensation, benefits, time off, and wellness programs are designed to reward individual results that create team success, improve financial security for our employees and their families, and encourage healthy lifestyles. As an eligible employee

We stand strong in our values as we work to Create World-Class Opportunities to Succeed through :

If you're ready to learn more about growing your career with us, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer veterans / disabled.