Talent.com
Customer Success Specialist

Customer Success Specialist

Financial Statement Services, IncLincoln, RI, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Join Team FSSI and Become an Employee-Owner!

Who We Are :

Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S. We are currently looking for an Account Representative to join our Client Services team in Linocln, RI . The Account Representative works directly with their assigned clients, managing the day-to-day tasks to service their projects in a fast-paced technical environment. If you have a passion for serving clients, an aptitude for learning new technical concepts, and strong project coordination skills, this could be the position for you.

Why You’ll Love This Role :

  • We Invest in our employees! We provide dedicated training for your success in the role through our FSSI University as well as hands on training with the Client Services team.
  • Create your success through building strong relationships and managing your client accounts with custom care and expertise.
  • Utilize your creativity in resolving client challenges while providing seamless communication.

Your Essential Duties :

  • Client Success : Act as the primary point of contact between your clients and internal teams, including IT, Software Development, Operations, Marketing, Accounting and Purchasing. Provide professional care and handling of designated accounts.
  • Project Management : Oversee client implementations, manage daily tasks for accounts, and monitor production workflows.
  • Technical Expertise : Assist clients in understanding print, mail, and online presentment specifications, work with internal teams to troubleshoot technical issues, and create technical documentation to client specification.
  • Data & Reporting : Ensure accurate client billing and generate client reports.
  • Process Improvement : Collaborate with teams to enhance efficiency and deliver top-tier service.

    • Requirements

    What You Bring :

  • Must have a bachelor’s degree.
  • 1-3 years of experience in account management, client implementation or related industry experience.
  • Strong problem-solving and critical thinking skills.
  • Ability to grasp and explain technical concepts with ease.
  • Excellent business writing and communication skills with a keen attention to detail for professional client communication.
  • Strong organizational and coordination skills to manage multiple tasks, deadlines, and client needs efficiently.
  • Proficiency in Word, Excel, and PowerPoint, Outlook and Teams (project management software experience is a plus!).

    • The description above is a summary of the highlights of the role, a full job description will be provided.

    Benefits

    Why Join Us?

  • Employee Ownership through our Employee Stock Ownership Plan (ESOP) : When you join our team, you’re not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future.
  • Culture of CARE for our Employees : We offer strong, competitive benefit plans for our employees and their families.
  • Industry Leadership : FSSI is a technology-driven leader in document services, focused on providing best-in-class services and dedicated to utilizing industry-leading software and equipment.

    • Benefits include :

  • 401(k) & Roth + Employee Stock Ownership Plan
  • Medical, Dental, Vision & Life Insurance
  • Vacation, sick leave and paid holidays – including your birthday!
  • Employee Assistance & Care Programs
  • Additional perks & employee award programs

    • Ready to grow with us? Apply today!

    Hiring Pay Range (hourly paid) : $27.00 - $28.00 an hour

    Schedule : Mon - Fri, 8 : 00 am - 5 : 00 pm. This is an onsite position.

    serp_jobs.job_alerts.create_a_job

    Customer Specialist • Lincoln, RI, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Customer Success Consultant

    Customer Success Consultant

    VirtualVocationsDorchester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Growth Consultant (CSM) to drive the success of entrepreneurs in their Growth Partner Accelerator. Key Responsibilities Conduct personalized video consu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Program Manager, Customer Success

    Program Manager, Customer Success

    VirtualVocationsCranston, Rhode Island, United States
    serp_jobs.job_card.full_time
    A company is looking for a Program Manager, Scaled Customer Success & Support.Key Responsibilities Build and lead the Scaled Tier 3 program, ensuring continuous evolution and effective management...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Senior Customer Success Manager

    Senior Customer Success Manager

    VirtualVocationsCranston, Rhode Island, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Customer Success Manager.Key Responsibilities Focus on high-value strategic accounts and develop comprehensive account strategies for long-term success Proactiv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Representative

    Customer Success Representative

    VirtualVocationsCranston, Rhode Island, United States
    serp_jobs.job_card.part_time
    A company is looking for a Part-Time Customer Success Representative.Key Responsibilities Provide customer support via email and chat to assist candidates with assessments Troubleshoot technical...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Lead - Customer Success

    Lead - Customer Success

    FreshworksBoston, MA, US
    serp_jobs.job_card.full_time
    With a fresh vision for how the world works.At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are pow...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Enterprise Customer Success Manager

    Enterprise Customer Success Manager

    Tomorrow.ioBoston, MA, United States
    serp_jobs.job_card.full_time
    Customer Success Team empowers countries, businesses, and individuals to prepare for and manage weather-related challenges that affect their operations, safety, and bottom line.We're looking for an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Success Specialist

    Customer Success Specialist

    VirtualVocationsWorcester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Specialist to support customers with their booking management needs.Key Responsibilities Respond to inquiries from prospective and existing customers v...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Coordinator

    Customer Success Coordinator

    VirtualVocationsCranston, Rhode Island, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Program Coordinator to support strategic initiatives that enhance customer success and service delivery for a global technology client.Key Responsibiliti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    StopLight (Smartbear)Somerville, MA, US
    serp_jobs.job_card.full_time
    At SmartBear, we believe building great software starts with quality and we're helping our customers make that happen every day. Our solutions, featuring HaloAI, bring visibility and automation to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Customer Success Operations Lead

    Customer Success Operations Lead

    VirtualVocationsDorchester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Operations Lead.Key Responsibilities Own and manage Customer Success operational initiatives from strategy to execution Collaborate with leadership to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    VirtualVocationsDorchester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Manager (Commercial).Key Responsibilities Develop and maintain strong relationships with customers, guiding them through onboarding and renewal process...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Engineer

    Customer Success Engineer

    VirtualVocationsWorcester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Engineer for Strategic Accounts.Key Responsibilities Serve as the trusted technical advisor for strategic customers Lead customer visits, executive br...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Manager, Customer Success

    Senior Manager, Customer Success

    VirtualVocationsWorcester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Manager, Customer Success (Audit, Risk & Compliance).Key Responsibilities Lead and develop a team of Customer Success Managers, fostering accountability and cont...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Scaled Customer Success Manager

    Scaled Customer Success Manager

    VirtualVocationsCranston, Rhode Island, United States
    serp_jobs.job_card.full_time
    A company is looking for a Scaled Customer Success Manager.Key Responsibilities Design and deliver scalable customer success programs for a large portfolio of accounts Leverage AI and automation...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Head of Customer Success

    Head of Customer Success

    VirtualVocationsDorchester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Head of Customer Success to lead customer retention and growth initiatives.Key Responsibilities Build and oversee systems to track customer adoption, engagement, and he...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Customer Success

    Director of Customer Success

    VirtualVocationsWorcester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Customer Success.Key Responsibilities Own the full post-sale lifecycle including onboarding, engagement, renewal, and expansion Manage and mentor a departm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Director

    Customer Success Director

    VirtualVocationsWorcester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Director to join their team remotely.Key Responsibilities Align customer success goals with company strategy and business objectives Design and execut...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Associate Manager

    Customer Success Associate Manager

    VirtualVocationsDorchester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for an Associate Manager- Customer Success.Key Responsibilities Manage client relationships and oversee the opportunity management cycle Ensure delivery assurance by collabo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30