Service Manager

Service Manager

Encore Fire Protection is a full-service fire protection company proudly serving the Northeast. For more than 30 years, we've built a reputation on doing things the right waypairing technical know-how with great customer service and clear, honest communication. Our team takes a people-first approach, and we're looking for someone who shares that mindset.

We're currently seeking a Service Manager to join our Suppression team in Middletown, CT. This role is ideal for someone with strong leadership experience in a service-based industrythink HVAC, plumbing, or building serviceswho thrives in a fast-paced environment and enjoys supporting both their team and customers.

By the end of this year, you'll be responsible for leading a growing department of field technicians and office team members, managing service operations that generate over $1.5 million in revenue each month. If you've successfully run large teams, owned a P&L, and love driving strategy and process improvements to help people do their best workthis could be the perfect role for you.

What You'll Do :

• Oversee day-to-day operations for sprinkler service calls, ensuring timely and high-quality delivery
• Lead a growing team of 30+ office and field professionals, providing hands-on support and clear direction
• Serve as a knowledge hub for our technicians, offering expert recommendations on complex service calls
• Provide strategic product suggestions to support our Deficiency Sales Team in quoting repairs and recommending remediation steps
• Communicate effectively with customers and take ownership of resolving service-related issues
• Set clear goals and expectations for the team while identifying coaching and development opportunities
• Partner with senior leadership to drive departmental strategy, set operational targets, and improve profitability
• Own the service department's budget and P&L, with a focus on growing margins and driving smart business decisions
• Monitor KPIs and implement process improvements to streamline workflows and improve performance
• Conduct regular site visits to ensure work is completed safely, efficiently, and up to Encore standards

What You'll Bring :

We're looking for someone who knows how to lead a high-performing team and run a business unit with care and precision.

What We Offer :

At Encore, we believe hard work should be rewardedwith more than just a paycheck. Here's what we offer :

Encore Fire Protection is an E-Verify Employer. As an EEO / AA employer, we consider applicants without regard to gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

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