Associate Manager, Client Experience (Performance Marketing)

Associate Manager, Client Experience (Performance Marketing)

Unlock Health breaks down the walls that healthcare providers have lived with for decades. We connect the dots across managed care and marketing so that providers can realize their missions and patients can get the right care. We've brought together the top healthcare marketing organizations to make this vision a reality, with a team of experts in managed care, technology, and ROI design.

Unlock Health is seeking a passionate and results-driven Associate Manager, Client Experience to be part of our growing performance marketing client experience team. This role is crucial in managing relationships with our clients, executing engagements flawlessly, coordinating internal team members, and assisting in retaining and growing accounts through upsell and cross-sell opportunities. The ideal candidate will have a good understanding of account management principles, our clients' business needs, digital marketing and as it pertains to achieving results, and our service offerings.

What You'll Do :

• Support Client Experience team and client needs to include reporting, data, budgets.
• Support on project need basis can include note taking administrative work, research, deck etc.
• Facilitate and manage day-to-day activities with a small book of business with oversight.
• Manage client relationships by leading the day-to-day communications with clients and delivering excellent customer service
• Develop and drive timelines, ensuring the internal team hits all defined milestones
• Possess fluency when it comes to representing our capabilities and services, and how to apply them to clients' needs
• Communicate client needs and relevant context with the internal client experience team in a clear and timely manner
• Collaborate with internal account teams to develop and execute healthcare marketing campaigns inclusive of brand and service lines to drive digital strategies, and other initiatives that support client objectives
• Work with teams in delivering digital marketing specifically in how it pertains to performance, CPL, patient acquisition and ROI for a client.
• Manage clients' budget and partner with Campaign Ops team in developing and delivering reports to clients
• Monitor status of work against expectations, timelines, and budget to ensure we are delivering work as we have promised to clients
• Identify and raise potential issues or barriers that may be putting work or client relationship(s) at risk
• Assist in serving as a primary point of contact and trusted advisor for clients, ensuring timely and effective communication and issue resolution
• Maintain a basic understanding of industry trends, competitive landscape, and regulatory requirements that impact client business

Ideal Qualifications :

Expectations :

Perks and Benefits :

About Unlock :

Unlock Health redefines what a marketing and advertising agency can do in healthcare by breaking down walls that have existed for decades. We've combined the best teams in healthcare marketing to help every client live their mission to promote, maintain, and restore health. Our "super agency" approach connects creative, content, and strategy to remove the guesswork from growth, measured by ROI technology. By bringing together the top talent in the industry, we are reshaping the future of healthcare marketing.

Equality Opportunity Employer Statement : Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.