Director, Client Experience (Performance Marketing)

Director, Client Experience (Performance Marketing)

Unlock Health breaks down the walls that healthcare providers have lived with for decades. We connect the dots across managed care and marketing so that providers can realize their missions and patients can get the right care. We've brought together the top healthcare marketing organizations to make this vision a reality, with a team of experts in managed care, technology, and ROI design.

Unlock Health is seeking a passionate and results-driven Director, Client Experience to be part of our growing performance marketing client experience team. This role is crucial in managing relationships with our clients, executing engagements flawlessly, coordinating internal team members, and assisting in retaining and growing accounts through upsell and cross-sell opportunities. The ideal candidate will have a good understanding of account management principles, our clients' business needs, digital marketing and as it pertains to achieving results, and our service offerings.

What You'll Do :

• Manage client relationships by leading the day-to-day activities of multiple client accounts of varying complexing and size with some oversight.
• Advanced skillset and ability to lead client accounts with minimal oversight, manages communications with clients and delivering excellent customer service
• Utilizes experience and skills to engage in high-level client interactions, strategic planning, account growth strategies and ensuring team's adherence to best practices and performance standards.
• Develop and drive timelines, ensuring the internal team hits all defined milestones
• Possess fluency when it comes to representing our capabilities and services, and how to apply them to clients' needs
• Communicate client needs and relevant context with the internal client experience team in a clear and timely manner
• Collaborate with internal account teams to develop and execute marketing campaigns, digital strategies, and other initiatives that support client objectives
• Manage clients' budget and partner with Campaign Ops team in developing and delivering reports to clients
• Monitor status of work against expectations, timelines, and budget to ensure we are delivering work as we have promised to clients
• Identify and raise potential issues or barriers that may be putting work or client relationship(s) at risk
• Serve as a primary point of contact and trusted advisor for clients, ensuring timely and effective communication and issue resolution
• Maintain a basic understanding of industry trends, competitive landscape, and regulatory requirements that impact client business
• Manage a book of business of 6-8 client accounts which can vary dependent on size and complexity
• Position may include people management of junior level account managers

Ideal Qualifications

Expectations :

Perks and Benefits

About Unlock :

Unlock Health redefines what a marketing and advertising agency can do in healthcare by breaking down walls that have existed for decades. We've combined the best teams in healthcare marketing to help every client live their mission to promote, maintain, and restore health. Our "super agency" approach connects creative, content, and strategy to remove the guesswork from growth, measured by ROI technology. By bringing together the top talent in the industry, we are reshaping the future of healthcare marketing.

We believe our business can only grow by including our Vision and Values in everything we do. Our hiring process is no different. We interview and hire based on our values, which you can learn more about here.

Equality Opportunity Employer Statement Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.