Customer Service Representative - Medico Long Beach

Job Description

Job Description

Job Summary :

Customer Service Representative provides customer support and service to meet the needs of our Medico Healthcare Linen Service customers. Resolves issues and addresses needs fairly and effectively, while demonstrating Medico Healthcare Linen Service values in their actions. Provides product and service information and identifies opportunities to improve our member and provider experiences.

Job Description :

Knowledge / Skills / Abilities

• Provides excellent customer service
• Assist customers by answering questions related to accounts, products, procedures and services by telephone and email.
• Accurately documents and maintain all call logs.
• Engages and collaborates with other departments
• Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Log and track daily counts and bills accordingly to ensure accuracy.

Requirements : Education :

Skills :

Ability to communicate effectively to a diverse group of people

Ability to work independently and to oversee work of others

Excellent oral and written communication and training delivery skills

Knowledge of processing and protocols of the production plant

Results orientated and driven work style

Basic understanding of records, inventories, and other routine documentation used in the production plant

Physical :

Must be able to sit for long periods of time

Manual dexterity required

Schedule : Monday - Friday

8 : 00 am - 4 : 30 pm

This job description is not intended to be all-inclusive and employees will also perform other duties as assigned by management as required.

Medico Healthcare Linen Service reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.