Dynamics 365 CE Solution Architect - Chicago, IL

Role Name : Dynamics 365 CE Solution Architect

Location : Chicago, IL (Hybrid)

Duration : 12 Months

JD :

Solution Architecture & Design

Lead the technical design of D365 CE (Sales, Service) solutions aligned with business processes and transformation goals.

Define and implement scalable, secure, and extensible CRM architecture.

Ensure alignment with the Calandra End-State Architecture and integration with D365 F&O via Dual-write.

Platform Modernization & Customization

Oversee the migration from legacy CRM (AX 2009) to D365 CE for B2B and B2C operations.

Configure and customize D365 CE using Power Platform, plugins, workflows, and Power Automate.

Enable out-of-the-box features and extend capabilities using custom development where needed.

Integration & Data Flow

Design and implement integrations with :

Shopify, Espresa, Paymentech, SendGrid

Databricks Lakehouse for Pet Registry and Microchip Registry

Microsoft Dataverse and Customer Insights

Ensure real-time data synchronization and robust API-based integrations.

AI & Customer Experience Enablement

Support deployment of Microsoft Copilot for AI-powered customer interaction summaries and forecasting.

Enable data-driven insights through integration with Dataverse and Power BI.

Collaboration & Delivery Support

Work closely with enterprise architects, functional leads, and development teams to ensure cohesive delivery.

Provide technical leadership and mentorship to CRM developers and integration specialists.

Participate in code reviews, solution validation, and performance tuning.

Required Skills & Experience :

10+ years of experience in CRM solution architecture and development, with 5+ years in Microsoft Dynamics 365 CE.

Expertise in :

D365 Sales, Customer Service, Power Platform

Azure Integration Services, Dataverse, Dual-write

Plugin development, JavaScript, Power Automate, and custom connectors

Experience in large-scale CRM implementations and data migrations.

Strong understanding of enterprise integration patterns and cloud-native architecture.

Preferred Qualifications :

Microsoft Certified : Dynamics 365 + Power Platform Solution Architect Expert

Experience with Databricks, Microsoft Copilot, and Customer Insights

Familiarity with IPPD 365 or similar delivery frameworks

Expected Outcomes :

A robust, scalable, and integrated CRM platform supporting B2B and B2C operations

Seamless data flow and real-time synchronization across enterprise systems

AI-enabled customer engagement and data-driven decision-making

High-quality, maintainable technical solutions aligned with business goals.

Best Regards,

Vishal

vishal@smartcaliber.com

www.smartcaliber.com

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