Public Works Program Manager

Program Manager

Under direct supervision of the Senior Director of Public Works, the Program Manager will be responsible for the overall success of Public Works programs. This role involves managing every aspect of the program, from planning and execution to monitoring and evaluation. The Program Manager will work closely with various departments and stakeholders to ensure the program's objectives are met efficiently and effectively.

Essential Duties and Responsibilities :

• Develop comprehensive program plans that include detailed timelines, budgets, and resource allocation strategies, ensuring alignment with organizational goals and objectives.
• Establish program objectives, policies, and procedures within Harris County specifications.
• Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures, assess & monitor workload, administrative and support systems, and internal reporting relationships.
• Identify areas for improvement and support the implementation of necessary changes.
• Ensuring customer service-oriented delivery of the maintenance activities of the division in an efficient and effective manner.
• Assists in developing customer service feedback and continuous responsiveness to objectives.
• Ensures customer questions and concerns are addressed in a timely manner.
• Assists Director with responding to the most complex customer issues.
• Engage with internal and external stakeholders, including government agencies, community organizations, and the public.
• Facilitate communication and collaboration to support program initiatives.
• Lead and manage a team of professionals, providing guidance, support, and performance feedback.
• Foster a collaborative and productive work environment.
• Oversee the development and management of a data dashboard to track program metrics and performance indicators.
• Ensure the dashboard provides accurate and timely information to support decision-making.
• Conduct internal audits for the purpose of ensuring program operations are within and in accordance to fiscal practices of the Precinct.
• Prepare regular reports on program status, outcomes, and impact.
• Conduct evaluations to assess program effectiveness and identify areas for improvement.
• Perform any additional tasks or responsibilities as assigned by upper management or as necessitated by the evolving needs of the organization.

Harris County is an Equal Opportunity Employer. If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Education :

Experience :

Licensure :

Knowledge, Skills, and Abilities :

NOTE : Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Position Type and Typical Hours of Work :

Reporting Relationships :

Work Environment and Physical Demands :

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions :

Paid Time Off (PTO) :

Retirement Savings Benefit :

The following benefits are available to Harris County employees in full-time and select part-time positions :

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website :

www.benefitsathctx.com