Customer Success Engineer I | Security

What you'll do at Jamf :

The Customer Success Engineer I is responsible for assisting customers in implementing Jamf products, and providing training related to the implementation, adoption, and administration of Jamf products and related technologies.

The primary responsibility of this position is to gain user adoption and create customer loyalty by assisting with the implementation of Jamf products, features, and workflows. This role involves providing setup assistance and training for new or existing users on complex topics that may require environmental customizations. The engineer delivers primarily remote assistance to end-users, with an emphasis on helping users fully utilize Jamf product features and integrations. This often involves guiding customers through very complex processes in a friendly and efficient manner.

This role is offered as hybrid, with the expectation to be in the office 3 days per week of your choosing. We are only accepting applications for candidates based in Minneapolis, MN; Eau Claire, WI; or Austin, TX.

What you can expect to do this role :

• Complete new customer onboarding tasks including configuration and best practice recommendations
• Develop and maintain a proficient level of knowledge of relevant Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion
• Contribute to and maintain departmental documentation
• Provide support and enablement training to teammates and partners
• Act as the Voice of the Customer to provide technical insight and feature requests to Product to improve the customer experience
• Deliver technical training to the customer as necessary to find success with Jamf solutions
• Coordinate with Jamf Customer Success team to ensure alignment on customer needs and opportunities
• Apply systematic troubleshooting, problem-solving and a Problem Management mindset to ensure successful implementation and long-term sustainability for customer environments
• Other duties and special projects as assigned
• Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization
• Adhere to the highest moral, ethical, and legal standards to deliver an environment that promotes and respects innovation and creativity
• Support and promote a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed, and manifested in our work

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What we are looking for :

EDUCATION & CERTIFICATIONS :

How we help you reach your best potential :

The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate / annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.

Pay Transparency Range

$55,100 — $117,400 USD

What it means to be a Jamf?

We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement – driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.

Our aim is simple : hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.

Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.

What does Jamf do?

Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problem-crushers who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com

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