On-Site Systems and Software Support Engineer

On-Site Systems and Software Support Engineer

Colorado School of Mines provided pay range : This range is provided by Colorado School of Mines. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range : $75,000.00 / yr - $82,000.00 / yr

Talent Acquisition Partner and Employee Advocate

As an integral member of the Service Delivery team within Mines Information Technology (IT), the On-Site Systems and Software Support Engineer provides technical support and installation for all University technology such as applications, services, software, computers, telephones, classroom and meeting space audiovisual systems (A / V), and deployed network equipment such as wireless access points (WAPs).

This position provides a broad range of professional IT consultation and support services directly to academic and research faculty, administrators, operational staff, and students. They employ specialized knowledge to assess and troubleshoot problems that clients experience with their computers, peripheral devices (such as instrumentation), network connections, operating systems, and software applications. They proactively research issues as necessary and devise and implement solutions. They educate customers about the rationale and operating requirements behind best practices, security practices, policies, and procedures. Staff members in these positions maintain the primary relationship between IT and customers as they are the first point of contact in many situations.

This position requires on campus presence in Golden, Colorado and may require evening and weekend work on a rotating basis.

Responsibilities

• Engage with customers to offer exemplary customer service, as defined by industry best practice and Mines leadership.
• Use theoretical and practical knowledge to provide high level computing and technology management, advising, design and support services to faculty, researchers, administrators, staff, students, visitors, and fellow IT professionals.
• Evaluate client requests, assess current infrastructure, and devise solutions and options to best meet client needs.
• Dialogue with clients, perform needs analyses as appropriate, diagnose symptoms, behaviors, and errors in complex networked computing environments, determine root causes, design and develop permanent solutions or temporary workarounds if necessary.
• Provide technical support (including installation and configuration) for classrooms, computer labs, conference rooms, and event spaces. This includes troubleshooting A / V equipment and the computers that integrate with the equipment. Identify and report room equipment improvements, replacement, and repairs that should be done.
• Provide live technology support (Audio-Visual, Computer, and System) for Campus Events as required during traditional business hours, off-hours and weekends.
• Install and support network devices such as wireless access points and telephones.
• Facilitate virtual meetings and collaborations by providing support with available hardware and software across campus.
• Provide support for live production, event capture, streaming, recording, presentations on campus, and occasionally during non-core business hours.
• Provide technical support in all computing environments used by higher education STEM institutions. This includes Windows, MacOS, and Linux operating systems and the integration of advanced scientific instrumentation (microscopes, spectrometers, seismometers, etc.) used to observe, collect, or analyze data.
• Set priorities based on assessment of client need, availability, and urgency along with impact to the business of the university and the resources required.
• Evaluate, prioritize, and resolve problems and requests, or escalate to appropriate support areas.
• Respond to assigned tickets and assist team members with their tickets.
• Acts as the front-facing support liaison for all desk-side-related support issues.
• Provide support documentation for the Service Desk and other IT teams.
• Collaborate with other subject matter experts (SMEs) for problem and issue resolution.
• Act as a liaison between customers and senior technical staff.
• Work with Engineering "creators" when equipment or software is not functioning correctly. Ensuring clear and concise language is used, so they can understand what the problem is.

Training and Team Support

Minimum Qualifications

Preferred Qualifications

Salary and Benefits

$75,000 - $82,000

Mines takes into consideration a combination of candidate's education, training and experience as well as the position's scope and complexity, the discretion and latitude required in the role, work location, and external market and internal value when determining a salary level for potential new employees.

Colorado School of Mines offers a robust portfolio of benefits for all employees. For this role, that includes :

All Mines employees also have access to discount programs through the State of Colorado and free tickets for Mines Athletics home games, as well as access to the state of the art Recreation Center (fitness classes and training, swimming pool and more) and equipment rentals through the Outdoor Rec Center. We are proud to have recently opened an on campus daycare center. For more details about benefits at Mines, visit mines.edu / human-resources / benefits.

How to Apply

Complete an online application (personal information, demographic information, veteran status)

Candidates must be currently authorized to work in the United States. Visa sponsorship is not available for this position.

This posting may be used to fill more than one vacancy based on business needs.

References will not be contacted until later in the selection process and you will be informed before that contact is made.

Application review will begin October 6, 2025. Please apply by October 5, 2025 at 11 : 59 p.m. as applications received after that date may not be reviewed.

Successful Completion of a Background Investigation is Required for this Position.

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