Client Services Security Receptionist

Emergency Shelter

$15.15 Hourly

Full time

Job Summary

Under general supervision, is responsible for monitoring the Tulsa County Transitional Living Center (TLC) clients and responding to clients' inquiries and concerns to ensure safety and success of clients by performing the following duties.

Job Description

All candidates conditionally offered transfer, promotion or initial hiring into a DOT / safety-sensitive position shall submit to testing for drugs and alcohol and test negative before performing any job functions that are safety-sensitive or require a CDL. External job applicants with a confirmed positive drug or alcohol test result shall be denied employment and shall be required to wait one year before applying for another position within Tulsa County.

Essential Job Functions

• Monitor cameras and residents of the TLC for safety and any concerns that jeopardize the clients success in TLC program.
• Provide comfort care and hygiene items to clients as needed; logging what was dispersed.
• Fill out incident reports and send to the TLC Manager.
• Checking clients and guests in and out.
• Identify emergency situations : medical emergency, conflict, mental health crisis. Contact appropriate authorities and Case Manager Supervisor as needed to ensure the safety of clients and self.
• Notify Case Manager Supervisor of any critical incidents and complete an Incident Report before the end of the shift for supervisor review.
• Maintain detailed and timely documentation of incidents and client situations following center protocols.
• Assist with food collection as needed.
• Performs inspections of the center throughout shift.
• Conduct client room inspections as directed.
• Makes sure clients sign attendance log each morning.
• Make sure all clients are in the center at curfew and sign in.
• Answer phone and take messages as required.
• Create a welcoming environment for guest, greeting guest, and answering questions.
• Work effectively and closely with Case Managers to maintain communication regarding interactions with clients and any significant events that occurred during shift.
• Assess safety concerns and make emergency calls as needed.
• Treat clients with respect, preserve confidentiality, avoid power struggles, and maintain patience during difficult situations.
• Ability to work flexible hours including holidays and weekends, as needed.
• As an essential worker, must report to work as scheduled regardless of circumstances.
• Maintain appropriate professional boundaries with clients; refrain from social relationships, exchange of money, or goods.
• Follow and adhere to TLC policies, procedures, code of conduct, and attendance rules.
• Follow Tulsa County policies in the use of computer technology and tele-communication devices.
• Conduct self in accordance with appropriate and expected professional boundaries and policies.
• Perform other duties as needed.

Additional Job Description

Required Skills, Knowledge, and Abilities

Skill in use of various cleaning supplies and equipment; receiving visitors; in proper telephone etiquette; in maintaining records; using a computer, and other related office equipment.

Knowledge of institutional or industrial cleaning methods; Microsoft Word, Excel, Outlook and Internet

Ability to work in hot and humid surroundings and to be poised and tactful with others; read and write; to understand and follow oral and written instructions; to maintain the physical stamina necessary to perform manual labor; to work varied shifts; to understand and follow departmental policies and procedures regulations and services; communicate and work effectively with staff and guest from all backgrounds; stay awake and alert throughout shift; compose thorough and accurate incident reports and other documentation; to deal with aggressive or hostile people; to be sensitive to others with disabilities and special needs; maintain confidentiality of all information; create an environment that values diversity and promotes racial equity; treat guest, employees and visitors with caring, kindness, respect and dignity.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

High school diploma or GED and up to three months' relevant work experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Certificates, Licenses, Registrations

None needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and fingers, to handle, or feel and reach with hands and arms. The employee frequently is required to stand; walk; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and / or move up to 25 pounds and occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to wet and / or humid conditions and toxic, caustic chemicals or airborne particles. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, blood borne pathogen, outside weather conditions, risk of electrical shock, and vibration. The employee could be exposed to head lice, scabies, hepatitis, HIV-AIDS, or tuberculosis. The noise level in the work environment is usually moderate.

EEO Statement

Tulsa County does not discriminate against any individual because of race, color, sex, age, religion, national origin, ancestry, marital status, disability, or political affiliation (except when such person advocates or belongs to an organization which advocates the overthrow of our constituted government by force or violence) with regard to all terms, conditions, eligibilities, and privileges of employment for all positions in the County.

Note : Job descriptions are subject to change based on changing business needs and conditions.

Location : Tulsa County Social Services