Resident Services Associate

Resident Services Associate

Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis and Kansas City. As a Resident Services Associate, you will be an integral member of the team that provides an exceptional customer experience for our Residents. You will warmly and professionally manage move-in / outs, resident retention initiatives, collections on delinquent accounts, resident communications and escalated maintenance service requests. The Resident Services Associate brings positive energy to each conversation, resolves issues quickly and effectively, and provides our Residents with personalized and attentive service to ensure their entire residential experience with MAC is enjoyable. This opening is for an entry-level full-time role WITH BENEFITS. The pay rate for this role is $19 / hour.

DUTIES AND RESPONSIBILITIES :

• Demonstrate initiative, personal awareness, professionalism, integrity, and confidentiality in all areas of job performance. Project a professional image and demeanor.
• Maximizes resident satisfaction by delivering prompt and courteous services that consistently exceeds industry standards.
• Handles conflict resolution by investigating and resolving resident complaints in a timely manner.
• Oversees all move-in processes within the assigned portfolio including scheduling move-in appointments, new resident orientation, accept rent payments, and issuing keys.
• Monitors resident account status, initiate delinquency calls on a timely and recurring basis, deliver 5-day notices for non-payment of rent, and appear in court for evictions cases if needed.
• Oversees all move-out processes within the assigned portfolio, with particular attention to residents who have not moved-out on a timely basis to ensure rent is assessed and that there is no disruption to any new resident move-in.
• Participates in ongoing resident relations including partnering with maintenance to proactively identify building improvements, identifying trends in resident survey scores related to maintenance work orders and move-ins and addresses any outstanding resident concerns.
• Tracks progress, completion, and resident satisfaction on high priority and emergency work orders and service requests within assigned portfolio by contacting residents to ensure resident needs have been successfully addressed.
• Performs other related duties and assignments as required.

QUALIFICATIONS :

BENEFITS AND PERKS :

Please be advised that ALL new hires will be required to successfully complete a criminal background investigation prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required.

About Mac : We believe that the quality of one's life is directly related to the quality of one's home. Since 2002, we have been creating rental homes and investing in neighborhoods for our residents in Chicago, Kansas City, and St. Louis. Our vision is to enable better lives through better homes- for our residents, our communities, and our colleagues.