Fitness Club Concierge

Job Description

The Fitness Concierge is responsible for

providing superior level customer service to our members, prospective members and guests. As a Fitness Concierge, you will demonstrate an aptitude and command of our company-wide policies and initiatives to ensure the integrity of our brand. The Concierge will ensure each member interaction is personalized guaranteeing the club provides the highest level of service.

ur Fitness Concierges have an inside track to become Personal Trainers, Group Fitness Instructors and Sales Representatives.

Responsibilities :

Greet all members and guests with a smile and wish them well as they exit the club

Check in all members and guests in accordance with company procedures

Answer phones in courteous, helpful, professional manner

Function as an initial source of information regarding all services available within our club

Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences

Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies

Sell and enroll prospects in various memberships and programs

Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments

Serve as point of contact for new member acquisition and member retention interactions

Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Attend staff meetings and other meetings as required

Function as a brand ambassador inside and outside of the gym

Maintain an atmosphere which makes members feel welcome

Maintain a professional disposition at all times

Support the service desks and gym floor

Communicate special events to members and guests

Maintain a clean and organized work area

Assist in all projects as delegated by club management

Offer services direct to clients, partnering with all functional teams to deliver memorable experiences

Resolve member concerns and escalate to a Manager as needed.

Support the childcare department as an attendant as needed.

Regular, consistent cleaning and sanitizing of communal spaces and assigned areas

Qualifications :

Willing to become CPR / AED Certified (Training provided)

Basic computer proficiency

• Ability to multi-task and maintain a controlled and professional demeanor.
• Able to work varied shifts, including days and evenings

Passion to serve others

Effective communication skills

6-12 months of experience in a customer service environment is preferred

Must be 18 years of age or older

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