Resort Operations Admin Assistant

Resort Operations Admin Assistant

Job Category : Hotel Operations

Location : Treasure Island Resort & Casino, Welch, MN 55089, USA

Pay Rate : $19.00 an hour

Description

Essential Duties and Responsibilities

Greet guests and direct them to the appropriate areas, ensure they feel welcome

Notify staff when their appointments arrive

Answer phone calls, respond to emails and voicemails, and assist with general inquiries in a friendly and professional manner.

Schedule appointments and manage the booking system using spa software, ensuring an organized and efficient flow of services.

Handle incoming calls, answer questions regarding the property, and Spa offerings

Promote services offered and retail products

Process cash, credit / debit card and comp transactions for services and retail products accurately track cash and credit / debit gratuity.

Maintain cleanliness and organization in all areas of the spa, including, relaxation lounge, locker rooms, treatment rooms, and retail areas

Assist with laundry duties, ensuring fresh linens and towels are available for guest services.

Perform general clerical duties such as maintain files and process mail

Assist with processing payroll, including tracking tips and commissions for spa staff.

Ensure all payroll, tips, and commission data is accurately entered and documented.

Help maintain financial records related to payroll and tips distribution.

Monitor inventory levels for retail products and spa supplies, ensuring items are well-stocked. Place orders for new products and track deliveries to maintain adequate supply levels.

Perform regular inventory checks and update records to maintain accuracy.

Accurately input guest services, preferences, and appointments into the spa management software.

Keep spa service offerings up to date in the spa software, including adding new services or making changes to existing ones.

Ensure accurate descriptions, pricing, and availability of services in the spa management system, website, and brochure.

Knowledge and Certification, Skills and Abilities

Required Knowledge and Certification :

1- year previous experience in an office setting preferably in a Spa / Salon setting

Preferred Knowledge and Certification :

1- year scheduling experience

Required Skills :

Accurate and detail-oriented

Highly organized and ability to adapt quickly to changing priorities

Strong computer skills Microsoft Office (Word, Excel and Outlook)

Excellent written, verbal and interpersonal communication skills

Required Abilities :

Ability to work fast and efficiently

Ability to follow established dress code policies and practice good personal hygiene

Ability to interact with guests, coworkers and management in a professional and courteous manner

Ability to enthusiastically and professionally sell spa products and services

Ability to speak in a clear, concise and pleasant voice

Ability to answer a multi-line phone system in a professional and courteous manner

Physical Demands

Must be able to walk, stand or sit for long periods throughout the day

Must have a good sense of balance, and be able to bend and kneel and stoop

Must be able to reach and twist occasionally

Must be able to push, pull and grasp objects occasionally

Must have the ability to independently lift up to 25+ pounds occasionally

Must be able to perform repetitive hand and wrist motions

Must have good eye hand coordination

Working Environment

Work is performed in the Spa, which includes chemicals, aroma therapy scents and nail products; May require going on the gaming, which has flashing lights, frequent loud noises and cigarette smoke

Must be able to work in cramped, tight quarters

Must be willing to work a flexible schedule including all shifts, weekends and holidays

Extensive computer use

Occasionally must deal with angry or hostile individuals

High volume direct public contact