Patient Account Representative 1

Insurance Account Processor

This is a work from home / production-based position. This position primarily processes and documents transactions on insurance accounts and interacts with insurance companies and agencies in resolution of unpaid balances, refunds, and other billing issues.

Function / Duties of Position

• Process transactions on insurance accounts; ensure account is set up correctly, problem resolution, appeals and audit transaction activity.
• Communicate professionally with OHSU staff and third-party customers including departments and insurance companies to ensure timely and accurate processing of account transactions.
• Attending virtual team huddles and meetings.
• Review a variety of general and specialty Orthopedics & Neurosurgery claims including third party claims (i.e. MVA settlements, workers compensation claims.
• Performing and documenting quality assurance reviews on transactions in department.
• Prioritize assigned accounts to maximize aged AR resolution.
• Trending provider activity and the denials that may arise.
• Researching and forwarding documentation for Revenue Cycle Business Analyst to present to department, including updating files with current regulations, policies, and procedures.
• Promote and implement LEAN processes.
• Other duties as assigned.

Required Qualifications

Preferred Qualifications

Additional Details

Ability to work from home. Flexible schedule Monday - Friday during regular business hours 5am to 7 : 30pm. Employee can choose between five eight-hour shifts, or four nine-hour shifts and one four-hour shift, or four ten-hour shifts.

Benefits

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.