Desktop Technician

Overview

We are seeking a full-time Desktop Technician to provide level 1 / 2 and desk-side support for devices including desktops, laptops, printers, scanners, and mobile devices. This position requires a versatile technical resource who is both client-focused and solution-focused, as well as looking for an exposure to a variety of tools and learning opportunities. You must be able to interact with senior executives frequently and with ease. You will transition from quick break / fixtask to long term projects frequently, displaying advanced problem-solving skills and creating novel solutions.

The successful candidate will be responsible for supporting a broad range of IT initiatives, including laptop / desktop hardware, workstation imaging, video-conference hardware / software, MS Office / Office365, BigFix, and other COTS products. The candidate must work well with other technology team members as well as independently, maintaining communication with team members and agency leadership.

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training / Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

Responsibilities

• Regularly employ ingenuity and creativity to develop new technical solutions and systems in order to achieve functional objectives.
• Display strong troubleshooting methodology and problem-solving skills.
• Provide desk-side and phone-based support to technical and non-technical staff.
• Provide white-glove technical support to the executive staff supporting the various applications including : Microsoft Office Suite, Windows, Mac, Teams, ServiceNow, Video Conferencing (Zoom / WebEx), and Custom Developed Applications.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Develop solutions to complex technical issues and problems that impact multiple area or disciplines.
• Providing technical assistance for questions and problems and break / fix issues.
• Diagnose system errors and other issues.
• Consult with other technical peers to assist with advanced issues.
• Create and monitor tickets in ServiceNow and other work tracking tools (Azure DevOps, etc.).
• Write, edit, and revise technical documentation.
• Follow up with customers to ensure full resolution of issues and assure good customer-support.
• Surplus / receiving and minor transport of equipment when needed
• Train and mentor other staff members on troubleshooting and diagnosing problems.

Qualifications

Education

Clearance

Location

Pay Range

J-18808-Ljbffr