Dynamics 365 Administrator

Working Hours / Days

Monday - Friday 7A-4PM, after-hours & on-call based on company needs

Overview

The Dynamics 365 Administrator at a CAT dealer is a pivotal role responsible for managing and optimizing the D365 platform to support dealership operations. This role ensures the smooth implementation, maintenance, and performance of the platform, which is critical for enhancing digital presence and customer engagement.

Basic Duties

Key Initial Responsibilities :

• LCS Project Setup and Management (20%)

Create and manage the Lifecycle Services (LCS) project, including defining methodologies, setting up phases, and tracking tasks.

Invite team members to the LCS project and assign appropriate security roles.

Deploy and manage various environments (development, testing, production) using LCS.

Utilize LCS tools to identify, track, and resolve implementation issues.

Work closely with XAPT and Microsoft teams to ensure the platform is set up correctly and issues are resolved promptly.

Ongoing Responsibilities (after go-live) :

Ensure smooth adoption of new technologies across the dealership by providing training and support to key team members. This includes creating training materials, conducting workshops, and offering ongoing support.

Create comprehensive test plans for new features, updates, and bug fixes, including setting up test environments and ensuring thorough testing.

Stay current with Microsoft and NAXT updates, assess impacts, and plan implementations.

Work with NAXT and Microsoft teams for setup and issue resolution.

Qualifications

Skills and Experience Desired :

Impact on Dealership Operations

The role directly influences operational efficiency, user satisfaction, and business continuity by managing updates, testing, and integrations to ensure system performance and reliability.

This role is essential for ensuring the dealership's digital tools are optimized and performing efficiently, ultimately driving operational success and customer satisfaction.

J-18808-Ljbffr