Operations Specialist

Job Description

Job Description

We are looking for a skilled Branch Manager to join a logistics company based in Long Beach, California. In this Contract-to-permanent role, you will oversee customs operations, ensuring all processes comply with regulations while maintaining high efficiency. The position requires strong leadership and analytical abilities to manage a team and improve operational workflows.

Responsibilities :

• Lead and supervise a team of customs brokers to ensure smooth operational processes.
• Deliver clear expectations with regards to the role and responsibilities of your teams (Import, Export, Brokerage) and insure an engaging work environment
• Manage the preparation and submission of import and export documentation, ensuring compliance with regulations.
• Communicate effectively with clients and customs officials to address inquiries and resolve delays.
• Stay informed on changes to customs regulations and ensure team adherence to updated guidelines.
• Develop new business
• Regularly nurture relationships with agents and vendors
• Oversee and assist with rates and quotes
• Ensure compliance with all legal and regulatory government entities (US CBP, US Department of Commerce, FMC, TSA, FDA, and all PGAs)
• Train and mentor entry-level staff in customs procedures and regulatory requirements.
• Review and approve customs entries prepared by team members for accuracy and compliance.
• Analyze operational workflows and implement strategies to improve efficiency and accuracy.
• Resolve issues related to customs processing to minimize delays and ensure client satisfaction.
• Oversee the submission of required documentation such as bills of lading, packing lists, and commercial invoices.
• 10+ years of experience in international freight forwarding and customs brokerage
• 5+ years of experience in a management / supervisory role
• Excellent interpersonal and communication skills, verbal and written
• Cargowise Experience
• Leadership Skills
• Time management skills
• Sales Related Experience
• General OSHA and HR Knowledge
• Progressive Management Experience (Min. 5 years)
• Intermediate Computer Skills (Microsoft Office Suite)
• Knowledge of Industry Regulations and Requirements