Customer Success Operations Analyst

Job Description

Job Description

Are you passionate about optimizing systems and enabling customer success through technology and process improvements? Do you learn quickly and want to help make a difference in the healthcare industry? Would you like to use your skills in a collaborative and fast-paced work environment?

If so, this may be the perfect role for you! Please review the details below and click "Apply" today if this role excites you as a potentially amazing fit!

Position Purpose :

The Customer Success Operations Analyst plays a critical role in managing and optimizing the tools and technologies that enable the Customer Success team to deliver exceptional results. This role is responsible for supporting the tech stack, ensuring data accuracy, and driving efficiencies through system configurations and integrations. It is ideal for a professional with a strong technical background, attention to detail, and a passion for improving operational processes.

Responsibilities & Essential Functions :

• Administers and maintains Customer Success tools and systems, such as Customer Success Platform, LMS, etc.
• Configures workflows, automation, and integrations to streamline processes and enhance tool functionality.
• Partners with IT and vendors to troubleshoot and resolve system issues, ensuring uptime and reliability.
• Ensures the accuracy and consistency of customer data across systems through regular audits and maintenance.
• Supports data migration, cleansing, and validation initiatives as new tools or updates are implemented.
• Builds and maintains dashboards and reports to provide insights into key Customer Success metrics, including NRR, customer health, and churn.
• Identifies opportunities to improve system usage and streamline workflows within the Customer Success team.
• Documents system configurations and processes, providing clear guidance for end-users and team members.
• Acts as the primary point of contact for system enhancements, coordinating with cross-functional teams to prioritize needs.
• Collaborates with Sales, Marketing, and Product teams to ensure seamless integration of Customer Success tools and data.
• Partners with Customer Success leadership to align system configurations with engagement models and business objectives.
• Works closely with enablement and operations teams to train end-users on tools and system updates.
• Assists in the evaluation and implementation of new tools or technology enhancements to support Customer Success initiatives.
• Leads small to mid-sized projects focused on improving system performance or operational efficiency.

Competencies & Work Style :

Supervisory Requirements

Education & Experience :

Work Environment & Physical Demands :

Compensation & Benefits

AvaSure sponsored Medical, Dental & Vision

FLSA Classification : Exempt

Location : United States | Remote

Why AvaSure?

As the pioneer and expert in inpatient telehealth, AvaSure has provided safer environments with over 2 million patients monitored and 200 million monitored hours. By continuing to reduce adverse events, and by optimizing workforce efficiencies for the nation's top health systems, AvaSure has consistently lowered the cost of care while providing safer, more efficient healthcare for everyone.​

Diversity creates a healthier work environment : AvaSure is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Posted by ApplicantPro