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Call Center Agent- Manager

Call Center Agent- Manager

Thrive LGBTQ ReunitedColumbus, OH, US
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Thrive LGBTQ Reunited is looking for a customer service representative to join our team in our Remote office's are Nationwide .

This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.   Responsibilities :

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product / service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.

Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.   Requirements :

  • Bachelor’s degree or equivalent 1-2 years proven experience in supporting client success Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above and beyond service Excellent time-management and prioritization skills Familiarity with CRM system   About Thrive LGBTQ Reunited :   Thrive LGBTQ Reunited is a Social Service / Homeless organization dedicated to Helping the LGBT homeless Community with Housing .   Our employees enjoy a work culture that promotes LGBT Communcation.     Employees can also take advantage of Company Cards , Travels , Extra Vacation   Powered by JazzHR
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    Call Center Agent • Columbus, OH, US

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