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Restaurant Event Coordinator - FireLake Grill House & Cocktail Bar

Restaurant Event Coordinator - FireLake Grill House & Cocktail Bar

Choice Hotels InternationalMinneapolis, MN, US
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Restaurant Event Coordinator

Contribute to the success of the restaurant and the hotel by attracting and retaining restaurant event clients and working with staff to provide 100% guest satisfaction.

The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

FireLake Grill House and Cocktail Bar possesses a timeless atmosphere with a modern edge who is looking for an energetic and detail oriented restaurant event coordinator.

FireLake Grill House and Cocktail Bar features regional, local and sustainable foods kissed with the flavor of real burning wood, utilizing the grill, rotisserie and smoker. Impeccable hospitality and service. 175 seat restaurant, 125 seat lounge. Our lounge features local brews, selective wine list and modern cocktail program.

Hourly Wage : $23.00

Benefits when you make it your choice :

  • Employee discounts on thousands of hotels
  • Enjoy a complimentary meal in the associate cafeteria during your shift
  • Free Parking
  • Paid Sick Time (MN Earned Sick and Safe Time)

Hourly (Full Time) : 1st of the month following 30 days of service :

  • Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
  • Employer paid Accident insurance and HSA contribution
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • 90 Days :

  • Paid Vacation Time
  • 8 Paid Holidays
  • Paid Bereavement
  • 1 Year :

  • Paid Floating Holidays
  • Key Responsibilities :

  • Participates in the development of restaurant event sales and marketing strategies
  • Develops and implements strategies for achieving individual restaurant catering sales goals
  • Achieves goals by developing and implementing sales strategies
  • Contacts potential business in local market through appointments or cold calls
  • Contacts group business to determine catering needs
  • Contacts executives of organizations to explain services and facilities offered by the restaurant and to solicit their business.
  • Clarifies customer requirements and suggestions
  • Prepares proposals for client which outline details of proposed functions; coordinates preparation of estimates with other food and beverage departments
  • Negotiates sale of restaurant catering sales functions
  • Demonstrating a professional attitude in all interactions with guests, hotel staff, and vendors both in face to face discussions and over the telephone
  • Confers with department heads to discuss and formulate plans for soliciting business.
  • Working closely with in-house vendors to satisfy guest needs
  • Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  • Performs other duties required to provide the service brand behavior and genuine hospitality
  • Requirements / Skills :

  • One to three years hotel sales or catering and / or upscale hotel and food and beverage experience preferred.
  • Outstanding oral and written communication skills
  • High energy, positive personality
  • Cold calling, networking and presentation skills
  • Strong organizational skills, can-do attitude
  • Ability to work in a fast paced environment and effectively meet all deadlines
  • Results orientated sales person who can work with limited supervision
  • Proven record of success
  • Solid computer skills working with Microsoft word excel, etc.
  • A positive attitude
  • Adhere to the policies and procedures of the hotel
  • Physical Demands :

  • Sit for an extended period of time
  • No heavy lifting expected, exertion of up to 10 pounds of force occasionally may be required
  • Good manual dexterity for the use of common office equipment
  • Ability to stand for long periods of time
  • Occasional lifting of up to 50 pounds
  • Other Information : The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times. This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

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