Office Administrator / Customer Service Representative

Job Description

Job Description

J&J Truck Bodies & Trailers is looking for an Office Administrator / Customer Service Representative who will be responsible for ensuring efficient day-to-day operations of the office while delivering exceptional service to customers. The dual role involves administrative support, clerical tasks, and front-line customer service.

Essential Duties and Responsibilities include the following :

Office Administration :

• Staffs the reception desk and operates the switchboard, routing incoming calls, taking messages, etc.
• Greets guests, announces guests, and ensures guests are properly logged into and out of the facility.
• Laminate, copy, and create documents as requested.
• Answers and screens telephone calls and arranges conference calls.
• Prepare outgoing mail and correspondence, including e-mail and faxes.
• Orders office supplies and maintains office supply inventory.
• Support management with administrative tasks and special projects.
• Assembles bid packages.
• Organizes and maintains the file system and files, correspondence, and other records.
• Coordinates appointments, manages calendars, books meetings, resolves scheduling conflicts, and communicates with parties about time changes.
• Observes and complies with all provisions of the ISO 9001 QMS
• Observes and complies with all safety rules, including the use of appropriate.
• Safely perform duties; wear required PPE when appropriate.

Customer Service :

Education and / or Experience

Benefits :

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