IT Manager

Overview

Join to apply for the IT Manager role at THOMPSON Child & Family Focus

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida, Tennessee and Kentucky. Thompson's continuum of care encompasses three domains : prevention, mental health services and foster care. All Thompson programs are trauma-informed and evidence-based / evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity.

Description

What will you do as an IT Manager?

• Support the overall successful operations of Thompson IT services.
• Perform high-level information technology functions that include :
• Server maintenance, monitoring, and upgrades.
• Monitor server and network downtime and resolve major issues.
• Oversight of all company software and hardware.
• Ensure adequate network, endpoint, and cloud security systems are in place and functional.
• Ensure adherence to all internal, mandated, and accrediting technology compliance requirements.
• Visualize and present company analytics in regard to communication, technology, and cybersecurity.
• Supervise positions / vendors responsible for software support and other functions that include :
• Hardware setup and maintenance (PCs, Laptops, Tablets, etc.)
• Resolving Helpdesk requests.
• Communication platforms and devices such as cell phones and VOIP.
• Training on new technology changes.
• Deploying and maintaining appropriate agency software.
• Employee account creation / removal, group management, and scripting.
• Monitoring, upgrading, altering, and backing up company data and systems.
• Build and grow high functioning technology team, including :
• Consistent and documented 1 : 1s, development plans, and team tactical meetings.
• Ensuring professional development for personal and professional growth.
• Develop and adhere to accountability standards and expectations.
• Monitor key performance indicators (KPIs).
• Build culture and resolve internal conflicts.
• Utilize Leadership Pipeline methodologies to ask questions and build professional autonomy.
• Ensure strong employee relations and minimize undesired turnover.
• Provide input to, understand, and adhere to created budget.
• Create alignment of customer service expectations and internal department processes and SLAs.
• Carry out software and hardware initiatives for all departments of the agency, including :
• Evaluating business needs.
• Researching software purchases and upgrades.
• Project management for implementation and migration.
• Coordinating training efforts with software suppliers or third-party consultants.
• Ensuring users fully utilize hardware and software resources and explore expanded uses for existing software.
• Ensure proper asset tracking and management.
• Maintain up-to-date expertise in the operation and application of relevant Hardware, Software, and infrastructure technology.
• Provide input on digital data strategy for tracking key metrics, areas for improvement, digital utilization and trends.
• Create strong working relationships, effective communication, transparency, and collaboration with all departments and staff.
• Oversee relationships and manage contracts with vendors and service providers.
• Act as a backup HIPAA Security Officer for electronic data and ensure compliance with all regulations.
• Maintain and develop all custom internal processes and documentation.
• Perform any and all additional tasks as assigned by IT Director.

What does this position offer?

Requirements

Minimum Qualifications / Requirements

You're the right fit for the IT Manager position if…

If your qualifications meet the requirements of the job and you want to be part of a winning culture, don't delay! Apply at thompsoncff.org where we are strengthening Children, Families, and Communities!

Thompson is an Equal Opportunity Employer. Thompson participates in E-Verify. #TCFFJOBS.

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