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ServiceNow Business Analyst

ServiceNow Business Analyst

K2 ServicesChicago, IL, US
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POSITION SUMMARY :

  • The ServiceNow Business Analyst role is within the Solutions & Advisory team and plays a key part in automating and optimizing operational workflows for law firms using the ServiceNow platform.
  • This position involves collaboration with clients and internal project teams to understand business needs, gather and analyze requirements, and translate them into clear, actionable user stories.
  • The ideal candidate will bring a strong background in business analysis, with a focus on delivering scalable, user-centric solutions in partnership with technical development teams.

ROLES & RESPONSIBILITIES :

  • Partner with stakeholders across business units to gather, analyze, and document business requirements for new or enhanced workflows within ServiceNow.
  • Translate business requirements into clear and concise user stories with well-defined acceptance criteria.
  • Collaborate closely with ServiceNow developers and architects to design and build custom applications using App Engine Studio, UI Builder, and Workspaces.
  • Facilitate and lead requirement workshops, process mapping sessions, and backlog grooming activities.
  • Act as the liaison between technical teams and business users to ensure clear communication and mutual understanding of solutions.
  • Assist in prototyping, testing, and validating solutions with users to ensure alignment with business needs.
  • Maintain and manage product backlogs and help prioritize stories for sprint planning.
  • Support UAT efforts, including test case creation, execution tracking, and defect triage.
  • Ensure compliance with ServiceNow best practices and governance models.

    • KNOWLEDGE, SKILLS & ATTRIBUTES :

  • 3–5+ years of experience as a Business Analyst with a focus on ServiceNow.
  • Demonstrated experience in App Engine, App Engine Studio, Flow Designer, and UI Builder.
  • Solid understanding of ServiceNow Workspaces and their capabilities.
  • Strong skills in capturing functional and non-functional requirements and converting them into actionable user stories.
  • Experience working in Agile / Scrum environments.
  • Excellent communication and interpersonal skills for stakeholder engagement and cross-functional collaboration.
  • Ability to work in a matrix environment.
  • Ability to create process flow diagrams, wireframes, and documentation using tools such as Visio.
  • Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
  • Excellent communication and interpersonal skills, with the ability to interact with stakeholders at all levels of the organization.
  • Detail-oriented with a high degree of accuracy and precision in work.
  • Ability to manage multiple tasks across multiple projects and priorities in a fast-paced environment.

    • PREFERRED QUALIFICATIONS :

  • Experience in workflow / process automation and low-code / no-code development.
  • Understanding of enterprise architecture and integration concepts.
  • Exposure to ITSM, CSM, or custom ServiceNow applications beyond core modules.
  • ServiceNow Certified System Administrator (CSA) or Certified Application Specialist.
  • Experience working in a legal or law firm environment.   Powered by JazzHR
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