Program Manager, Talent Strategy & Operations

Program Manager, Talent Strategy & Operations

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A

• , Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We're an in-office company, driven by a shared commitment to excellence and velocity. Our valuescustomers are everything, relentless momentum, winner's mindset, and stronger togethershape how we work and grow as a team.

About the Role

Decagon is scaling rapidly, and we're looking for a Program Manager, Talent Strategy & Operations to design and operationalize the recruiting infrastructure that powers our growth. Your mission : make our Talent team more efficient, data-driven, and impactful.

You'll own the strategy and execution for key recruiting programs, spanning systems and automation, operational frameworks, candidate experience, and talent brand. This is a role for someone who thrives on building from the ground up and wants to create outsized impact in a high-growth environment.

In this role, you will :

Your background looks something like this :

Even better :

Compensation : $160k - $220k + equity