Service Engineering Manager

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Base pay range

$87,317.00 / yr - $121,409.00 / yr

Overview

This position is responsible for the early identification, communication and documentation of Quality issues on Kia Vehicles. The manager will use all aspects of quality improvement and assure the highest levels of customer satisfaction, initial quality and vehicle dependability is achieved. Provide the leadership to manage cross-functional teams to effectively drive urgent issue resolution including appropriate field action for after sale customers. Serve as key member of Kia NA Product Quality to best serve our customers while improving brand loyalty image metrics and dealer facing needs. This individual must be a strong communicator and technical leader, collaborating and implementing countermeasures with engineering / support teams within Kia HQ & Kia NA and Assembly Plant operations. Outstanding interpersonal skills are critical to drive quick action plans and building consensus with multiple internal Kia NA and affiliate team members.

This individual should define roles and responsibilities for PQ Service Engineers, including quality issue management, data analysis, technical communication, TSB development and stakeholder relations.

The individual in this position will also be responsible for supporting Kia corporate strategy for IQS results and emphasis specifically on higher mileage VDS and CR reliability performance improvements. The manager will be responsible for identifying the service engineering team actions to achieve the desired results, engage all organizations in the execution of the projects, track them to conclusion, measure the effectiveness and report to upper management (including Kia HQ) on status and progress toward delivery of leadership in the field of quality.

Essential Duties and Responsibilities

1st Priority - 50%

• Lead the identification of quality concerns for all Kia vehicles. Lead integration efforts to increase communications and alignment w / all Kia HQ PQ related affiliates.

2nd Priority - 15%

3rd Priority - 15%

4th Priority - 10%

5th Priority - 10%

Education

Job Requirements

Specialized Skills and Knowledge Required

Pay Range

$87,317 - $121,409

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

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Primary location : Irvine, CA

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