Service Manager

Job Description

Job Description

POSITION OPEN NOW

With 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a "hands-on" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921. We have immediate openings start an exciting career with Moss Bros. Auto Group today!

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Plan
• Free Strayer University College Courses to Earn a 4-Year Degree
• Paid Vacation
• Paid Training
• Paid Sick Leave
• Employee Vehicle Purchase Program

Responsibilities

Assist customers in servicing, repairing and explaining each service needed

Understand customer; match requirements and concerns to various service options

Explain service being performed and keep customer informed and updated throughout the service of their vehicle

Stay up to date on new products, features, accessories and attending product training as required

Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness

Hire and supervise all service department personnel, as well as monitor their performance in servicing customers

Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business

Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications

A minimum of 3 years of experience as a service manager

Strong focus on providing excellent customer service

High school diploma or higher education

Clean driving record & valid driver's license

Driven personality, eager to improve and able to work within and support internal teams

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.