Sr. UX Researcher Job at Prosper in San Francisco

Your role in our mission

We're seeking an experienced Sr. UX Researcher to lead research initiatives that connect us deeply with our users and uncover insights that drive meaningful product improvements. As a senior member of our product organization, you'll shape our UX strategy, mentor other UXers, and collaborate with cross‑functional teams to ensure user‑centered decision making across the organization. You'll be responsible for establishing research best practices, selecting appropriate methodologies for complex problems, and translating research insights into strategic recommendations that align with business objectives. Your expertise will help ensure we're building the right solutions that address real user needs and pain points.

How you'll make an impact

• Lead and execute a variety of research methods including qualitative interviews, usability testing, contextual inquiry, journey mapping, surveys, and quantitative benchmarking
• Design and implement comprehensive research plans for complex projects in a fast‑moving environment
• Mentor junior UXers and evangelize research best practices across the organization
• Regularly present at Town Hall and All Tech meetings
• Synthesize research findings into actionable insights and effectively communicate them to stakeholders
• Collaborate with design, product, marketing, and engineering teams to incorporate user insights throughout the product development process
• Expand our research repository to make insights accessible and usable by the broader organization
• Partner with analytics teams to combine qualitative insights with quantitative data for a holistic view of user behavior
• Proactively identify research opportunities that could improve product strategy and user experience
• Advocate for user needs in strategic planning and prioritization discussions

Skills that will help you thrive

What we offer

Interview process

Compensation details

The salary for this position is $165,000 - $200,000 annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job‑related factors.

About Us

Founded in 2005 as the first peer‑to‑peer marketplace lending platform in the U.S., Prosper was built on a simple idea : connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than 2 million people gain access to affordable credit with over $27 billion in loans originated through its platform. Our mission is to help our customers advance their financial well‑being through a variety of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan. Our diverse culture rewards accountability and cross‑functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.

Our Values

Equal Employment Opportunity

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