Call Center Representative

Job Description

Job Description

We are seeking an enthusiastic and motivated individual to join our growing team. Call Center Representatives are responsible for learning and understanding the entire front-end process to ensure successful service for our customers. The Call Center Representative works in a fast-paced environment answering inbound calls and making outbound calls. May be responsible for obtaining, analyzing, and verifying the accuracy of information received by customers.

Responsibilities

• Provide quick response times and quality support to our clients via available channels, such as chat, web form, email, phone, or social platform
• Work collaboratively in a team environment to help answer questions, share knowledge, and shadow / reverse shadow with new employees during their onboarding
• Help to maintain documentation, training resources, and internal knowledge materials

Requirements

Benefits

Range depends on experience.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.