Change Manager (Ashburn)

Change Manager

ManTech seeks a motivated, career and customer-oriented Change Manager to join our team in Ashburn, Virginia. This is a hybrid position. This position is supporting the Customs and Border Protection (CBP) Traveler Processing Vetting Services (TPVS) program. The mission objective is to provide operational support and modernization to the technology and applications supporting the processing of travelers at U.S. ports of entry. This critical program leverages agile methodologies to deliver secure, efficient, and user-friendly systems for CBP officers and the traveling public.

Responsibilities include but are not limited to :

• Develop and execute comprehensive change management strategies and plans to support the adoption of new software releases and the CI / CD pipeline leveraging GitHub, Harness, and Jira.
• Conduct stakeholder analysis to identify the impact of changes on various user groups within CBP and develop tailored communication and engagement plans.
• Create and deliver communication materials, training programs, and support resources to inform and prepare end-users for upcoming changes related to the software development lifecycle and deployment processes.
• Facilitate change readiness assessments to evaluate the organization's capacity to absorb changes and identify potential resistance points.
• Collaborate closely with the software development teams, product owners, and other stakeholders to ensure change management activities are integrated into the project lifecycle.
• Monitor the effectiveness of change management interventions, gather feedback, and make necessary adjustments to optimize adoption and minimize disruption.
• Manage and track change requests, ensuring proper documentation, assessment of impact, and communication of decisions within the Jira system.

Minimum Qualifications :

Preferred Qualifications :

Clearance Requirements :

Physical Requirements :