Hourly Service & Guest Relations Supervsior

Job Title : Hourly Floor Service & Guest Relations Manager

Location : Palma Restaurant – West Village, NYC

Employment Type :  Part Time (Hourly)

About Us :

Palma is a cherished, family-owned Italian restaurant in the heart of the West Village, known for heartfelt hospitality, timeless cuisine, and an intimate, welcoming environment. We are seeking a dedicated, service-focused Hourly Floor Service & Guest Relations Manager to co-lead service alongside another manager and ensure a warm, seamless experience for every guest.

Position Overview :

This is a hands-on, floor-based role ideal for someone passionate about hospitality, guest connection, and team leadership. You will work closely with another manager to run daily service, resolve floor issues in real time, and uphold Palma’s standard of care in every guest interaction.

Responsibilities :

Lead floor service alongside another manager during shifts, ensuring smooth operations and timely guest flow

Oversee and support FOH staff throughout service, providing clear direction and mentorship

Act as the primary point of contact for all guest relations during service, managing special requests, complaints, and recovery with professionalism and warmth

Uphold and reinforce Palma’s service standards and core values

Manage nightly floor logistics, including seating flow, table turns, and pacing in collaboration with the kitchen and host team

Maintain a calm, composed presence on the floor and serve as a go-to problem solver

Collaborate with the management team to share feedback and improve service operations

Ensure health, safety, and compliance standards are met during every shift

Qualifications :

Proven ability to lead a team and handle guest issues with care, confidence, and professionalism

Excellent communication, multitasking, and problem-solving skills

Warm, approachable demeanor with a strong sense of accountability

Familiarity with systems such as Resy and Salido is a plus

Must be available to work evenings, weekends, and holidays

What We Offer :

Competitive hourly pay

Supportive, tight-knit team environment

Opportunity to grow within a respected, family-owned hospitality group

Meals during shift

Equal Opportunity Employer :

Palma is an Equal Opportunity Employer and welcomes applicants from all backgrounds. We do not discriminate based on race, gender, age, sexual orientation, religion, or any protected status.