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Assistant Community Manager

Assistant Community Manager

Asset LivingLong Beach, CA, US
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Company Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we believe in leadership through collaboration and opportunity for growth. Asset Living is recognized as one of the nation\'s Best and Brightest Places to Work and ranked in the NMHC top 50 professionals; it is a member of IREM and an Accredited Management Organization (AMO).

ASSISTANT COMMUNITY MANAGER

The Assistant Community Manager is responsible for overseeing, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community. You will play a vital role in the delinquency and collection of rent to optimize the property\'s cash flow and financial position. You will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management in the absence of the Community Manager. As an onsite leader, you will supervise all aspects of the property and staff to ensure compliance with the company\'s policies and procedures, safety and fair housing guidelines, and liability concerns.

Essential Duties & Responsibilities

Financial Management

  • Responsible for posting all payments and income received from all applicants, current residents, and non-current residents accurately, timely, and efficiently.
  • Responsible for processing and reconciling daily all accounts receivable.
  • Monitor and follow up on bad debt including preparation of late notices, resident and guarantor contact, and filing evictions.
  • Responsible for helping the property meet budgeted revenues, expenses, and Net Operating Income.
  • Responsible for posting of all charges to resident and non-current resident accounts; to include bill back of utilities where applicable.
  • Responsible for all end-of-the-month closing procedures and reporting.
  • Maintain accurate and organized records; audit resident files to ensure accurate records.
  • Responsible for walking units and posting all move-out charges, statements, and security deposit refunds.

Personnel Management

  • Regular / daily onsite attendance is required.
  • Use consistent techniques and company directives to screen, hire, train, coach, and develop onsite staff.
  • Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
  • Promote harmony and quality job performance of staff through support and effective leadership.
  • Ensure staff compliance and consistency with company policies and procedures.
  • Strategic Leasing Management : ensure leasing techniques are effective in obtaining closure, follow-up procedures met, signing / documentation of leases, and reporting systems are accurate and up to date.
  • Implement marketing strategies and systems put in place by the annual marketing plan.
  • Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
  • Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletter).
  • Effectively show, lease, and move in prospective residents.
  • Administrative Management

  • Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
  • Maintain property appearance and ensure repairs are noted and completed on a timely basis (regular property inspections and tours).
  • Assist with supervision of all business functions related to operations.
  • Plan for and utilize property resources, equipment, and supplies economically (e.g., obtaining bids / pricing from vendors, dealing with inadequate service).
  • Education / Experience

  • High School Diploma or Equivalent; Bachelor's degree preferred or two years of experience in the housing industry; or one to two years related experience and / or training; or equivalent combination of education and experience.
  • Ability to understand and perform all onsite software functions; basic computer skills required.
  • Must have basic knowledge of Fair Housing Laws and OSHA requirements.
  • Physical Requirements

  • Regularly required to remain in a stationary position, often standing or sitting for prolonged periods; communicate with others to exchange information; repetitive motions that may include wrists, hands, and / or fingers; assess accuracy and thoroughness of work.
  • Frequently required to move about to accomplish tasks or move from one worksite to another.
  • Occasionally required to ascend / descend ladders, stairs, scaffolding, ramps, and other equipment; may work in various environments including tight spaces; may lift and place objects up to 25 lbs; may operate machinery or power tools and drive vehicles.
  • May work overtime, weekends, and night hours (emergencies), and be exposed to hazardous chemicals.
  • At Asset Living, a variety of factors are considered in making compensation decisions, including skill, background, certifications, and other relevant factors. The offer is made based on the individual\'s experience and is accompanied by our total rewards package, which includes benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and commission and performance bonuses where applicable. Full-time employees also receive paid sick days and company holidays.

    Salary Range

    $21 per hour to $23 per hour

    This job description should not be considered all-inclusive. It is a guide of expected duties and may be modified at any time. Additional duties may be assigned as needed.

    Seniority level

  • Mid-Senior level
  • Employment type

  • Full-time
  • Job function

  • Marketing and Sales
  • Referrals increase your chances of interviewing at Asset Living. Get notified about new Community Manager jobs in Long Beach, CA.

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