Front Desk Clerk (Ellsworth AFB, SD)

Front Desk Clerk

Ivyhill has an immediate need for a Front Desk Clerk for its project located at Ellsworth AFB, SD. The qualified candidate will provide receptionist services, schedule clients for classes, and provide information to clients addressing routine matters. Will perform data entry and administrative services to include entering data into various databases and web applications. Will work a full-time schedule, Monday - Friday, 7 : 45 AM - 4 : 15 PM.

The qualified candidate will :

• Answer telephone calls and greet visitors in a professional manner. Ascertain the nature of the call or visit, direct clients to the appropriate Program Manager best positioned to assist the clients. Provide complete and concise information as needed to address the more routine and procedural issues. Determine the need of the clients who call or visit with a variety of family issues and connect them with appropriate staff while seeking opportunities to raise awareness of government programs and services.
• Schedule clients as requested for classes and workshops. Input data and resources in various Ellsworth AFB databases and other government systems. Provide administrative and data input assistance throughout all associated government programs. Prepare and printout copies of program pamphlets as needed.
• Maintain accuracy of data input and resources in all databases and government systems. Input and maintain current information on service organizations and make appropriate referrals to both on- and off-base agencies in the systems and for clients.
• Monitor and assist client using QoL-net computers and administrative peripheral equipment such as fax machine and printers. Safeguard all government property to prevent the loss of materials and confidentiality.
• Maintain a neat and orderly reception area and resource center. Ensure chairs are aligned; keyboards / mouse are operable at each computer; and materials, publications, and resources are available to clients / visitors daily.
• Other related duties as assigned.