Senior Platform Infrastructure Engineer II (New York)

Senior Platform Infrastructure Engineer II

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute : Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

What You'll Do

Braze serves tens of billions of requests per day. Platform Infrastructure Engineers (PIEs) specialize in managing and evolving the foundational infrastructure required to meet that demand. They support scalable, automated platform services and they design, implement, and maintain core systems such as Kubernetes, cloud environments. Their focus is to ensure a reliable, high-performing backbone of the compute / services platform.

Responsibilities :

• Infrastructure Design and Management :
• Build, manage, and optimize foundational systems such as Kubernetes clusters, ecosystems, cloud-based resources (e.g., EC2, S3), and edge routing
• Developing building blocks with well-defined lifecycles, scaling strategies, and maintenance
• Implement robust, scalable architecture to support the seamless operation of platform services
• Reliability and Performance :
• Ensure high availability and fault tolerance across all infrastructure components
• Collaborate with platform software engineers and site reliability engineers to define and meet Service Level Objectives (SLOs) for infrastructure services
• Continuously monitor and tune system performance to meet evolving demands
• Collaborate with engineering teams to iteratively refine infrastructure building blocks based on user feedback and performance metrics, fostering a culture of ongoing enhancement
• Incident Response and Prevention :
• Participate in on-call rotations for infrastructure-related incidents, focusing on quick resolution and comprehensive retrospectives
• Implement self-healing, failover strategies, backups, and disaster recovery plans to mitigate risks
• Develop proactive monitoring and alerting mechanisms to detect and address potential issues before they escalate
• Collaboration and Knowledge Sharing :
• Partner with platform software engineers to integrate infrastructure solutions with platform services
• Share expertise with the engineering team, promoting a culture of operational excellence
• Document processes, configurations, and best practices to streamline future development and operations

Who You Are

Experience :

Skills :

Mindset :

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $154,800 and $248,400 / year with an expected On Target Earnings (OTE) between $172,000 and $276,000 / year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as :

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In's Best Places to Work. In 2024, we were included in U.S. News & World Report's Best Companies to Work For (Top 10%) and recognized in Great Place to Work's Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women. Additionally, we were featured in Great Place to Work UK's Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.

You'll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, So Paulo, Seoul, Sydney and Tokyo not to mention our employees in nearly 50 remote locations.

Braze is an equal opportunity employer

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you.