Talent.com
Windows Desktop Support

Windows Desktop Support

N Consulting LimitedMadison, WI, US
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The Deskside support member should have strong technical knowledge and hands–on experience on below technologies :

  • Active Directory & it's services, DHCP, DNS
  • Print and File share services
  • Hardware Break-fix
  • Patch Management

Detailed Job Description

  • Possess 5+ years of relevant experience.
  • Experience with Microsoft desktop operating system and Windows application deployment, configuration and management
  • Windows Client Administration
  • Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile / smart phones) related to desktop infrastructure.
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
  • Identify, log and resolve technical problems with software applications or network systems
  • Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
  • Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
  • Where required, administer and resolve issues with associated end-user workstation network software products.
  • Receive and respond to incoming calls, pages, and / or work orders regarding desktop problems.
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
  • Maintain client databases with up-to-date solutions and clear record of activities
  • Explain and document technical issues in a clear way to clients
  • Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.
  • Develop in- depth technical knowledge and domain expertise within End User Computing technologies
  • Proactive and passionate of the End User Computing world, with strong interpersonal skills and excellent time management skills
  • Strong capabilities in Windows 10 ,11 support, migration & Deployment.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Perform related duties consistent with the scope and intent of the position.
  • Hands on Experience End to End Desktop / Laptop life cycle management.
  • Experience and desire to work in a Global delivery environment
  • Communication and Analytical skills

    • Desirable (not mandatory) : Relevant technical & process certifications :

    J-18808-Ljbffr

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