IT Analyst- Level 2 Support (Audio / Video Specialist)

About the Company

At Flow, were reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. Were building a new kind of living experience : one thats flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness : prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, were creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About the Role

Flow Corporate is seeking a motivated IT Analyst with strong Level 2 IT Support experience and deep expertise in Audio / Video systems, conferencing technologies, and production environments. The ideal candidate will have verifiable, hands-on experience running events, managing video conferencing systems, and supporting production-quality audio and video setups. They should also bring strong networking knowledge and a proven background in IT support.

Responsibilities

• Provide Level 1 and Level 2 IT support for corporate end users, including troubleshooting hardware, software, networking, and system issues.
• Manage and support audio / video conferencing systems and event production equipment across corporate offices and events.
• Set up and operate podcast recording equipment and dedicated podcast spaces for corporate communications and initiatives.
• Plan, configure, and run live and virtual AV events, ensuring high-quality delivery for corporate functions.
• Support and administer the Google Workspace Suite of Apps used throughout the corporate environment.
• Maintain, configure, and support networking equipment to ensure reliable connectivity across corporate sites.
• Build and maintain strong vendor and industry relationships for AV, conferencing, and production needs to benefit corporate operations.
• Collaborate with IT team members to deliver projects and ensure business continuity within corporate operations.
• Document procedures, system configurations, and troubleshooting guides tailored for corporate environments.
• Perform additional related duties as assigned.

Qualifications

This role is onsite 5-days per week in our Miami, Florida location.

Benefits

Comprehensive Benefits Package (Medical / Dental / Vision / Disability / Life)

Paid time off and 13 paid holidays

401(k) retirement plan

Healthcare and Dependent Care Flexible Spending Accounts (FSAs)

Access to HSA-compatible plans

Pre-tax commuter benefits

Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and / or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.

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