Talent.com
Senior Manager - Revenue Operations
Senior Manager - Revenue OperationsTeramind • United, WV, US
Senior Manager - Revenue Operations

Senior Manager - Revenue Operations

Teramind • United, WV, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

About Teramind

Teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization. With our comprehensive suite of solutions, organizations gain unprecedented visibility into user activities while enhancing security, optimizing productivity, and ensuring compliance. Trusted by Fortune 500 companies and businesses of all sizes across industries, our innovative platform helps organizations protect sensitive data, maximize workforce performance, and create safer, more efficient digital workplaces. Through real-time monitoring and advanced analytics, we enable businesses to safeguard their most sensitive information while optimizing employee productivity in both in-office and remote work environments.

Our Core Values

At Teramind, our values drive everything we do. We embrace innovation as a fundamental principle, constantly pushing boundaries to improve our products, streamline processes, and enhance customer experiences. We foster resourcefulness by empowering our team members with the autonomy and confidence to solve problems independently while providing collaborative support when needed. As a globally inclusive organization, we celebrate diversity and create an adaptable work culture where respect and collaboration thrive across our international teams. Above all, we are committed to excellence, delivering the highest quality in every aspect of our work and consistently exceeding expectations in service to our clients and each other.

The Opportunity

We are seeking a strategic and execution-focused Senior Manager of Revenue Operations to optimize our entire revenue engine across Sales, Marketing, and Customer Success. You will be responsible for architecting scalable processes, driving data integrity, and implementing automation solutions that support our ambitious growth targets while managing our 7,000+ customer base.

This role requires a unique blend of strategic thinking, technical expertise, and hands-on execution to drive efficiency and revenue growth across all customer touch points. As a senior-level individual contributor, you will report directly to the Chief Operating Officer, with a dotted line to the Chief Revenue Officer, working closely with Sales, Marketing, and Customer Success teams to translate strategic initiatives into operational excellence.

What You'll Do

Technology Stack & System Architecture

  • Own the management of our revenue technology stack including HubSpot , Churnzero , Intercom , and sales tools (Clay, Attention, LinkedIn Sales Navigator, Apollo, etc.)
  • Execute system integrations and data flow optimization between platforms
  • Evaluate, select, and implement new technologies to enhance revenue team productivity
  • Ensure data integrity, security, and compliance across all revenue systems

Process Design & Automation

  • Optimize existing end-to-end revenue processes from marketing qualified lead to customer expansion using automated workflows and collaborating with Sales, Marketing, and Customer Success teams.
  • Create scalable processes that support rapid team growth and international expansion
  • Develop process documentation, training materials, and change management protocols
  • AI & Innovation Initiatives

  • Drive the implementation and optimization of AI solutions across revenue functions
  • Execute initiatives to leverage AI for predictive analytics, customer scoring, and process automation
  • Support data preparation and model training for AI implementations
  • Stay current on revenue operations trends and emerging technologies
  • Marketing Operations & Customer Engagement

  • Own end-to-end operations for webinars and digital events including strategy, setup, execution, and analytics
  • Manage organic and paid social media presence across LinkedIn, Facebook, X, and Reddit including scheduling, campaign measurement, and performance tracking
  • Design and execute comprehensive customer survey and feedback programs including NPS, CSAT, product feedback, and event follow-up surveys
  • Analyze survey results and customer feedback to identify emerging themes and deliver actionable recommendations to product and customer-facing teams
  • Build and maintain dashboards tracking campaign performance, webinar engagement, social media metrics, and customer feedback programs
  • Document standard operating procedures for campaigns, webinars, surveys, customer marketing programs, and social media management
  • Revenue Analytics & Performance Management

  • Own revenue forecasting accuracy and pipeline reporting across all segments (SMB, Mid-Market, Enterprise)
  • Design and maintain executive dashboards tracking key revenue metrics, conversion rates, and customer health
  • Conduct deep-dive analyses to identify growth opportunities, bottlenecks, and optimization areas
  • What You'll Bring

  • 7+ years of progressive experience in Revenue Operations, Sales Operations, or related strategic operations roles
  • Proven track record in B2B SaaS companies with complex sales cycles and post-sale growth
  • Experience scaling operations through high-growth phases (50-200%+ annual growth)
  • Experience working collaboratively across multiple departments
  • Expert-level proficiency in HubSpot (certifications preferred)
  • Strong experience with customer success platforms ( Churnzero preferred)
  • Hands-on experience with support and communication tools ( Intercom , Zendesk, etc.)
  • Advanced skills in data analysis and visualization tools (Looker, Tableau, or similar BI platforms) with the ability to translate data into strategic insights and actionable recommendations
  • Proficiency in automation and workflow tools, familiarity with AI / ML applications
  • Project management expertise with ability to lead complex, multi-department initiatives
  • Excellent communication skills with ability to present findings and recommendations to senior stakeholders
  • Strong change management and process improvement capabilities
  • Ability to work effectively in fast-paced, ambiguous environments
  • Bonus : Basic programming knowledge (Python, SQL) for data analysis and integration projects
  • Benefits

    This is a remote job. Work from anywhere! We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams.

    Additionally :

  • Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated.
  • Competitive salary
  • High-quality health benefits
  • 401(k) with employer match
  • Career growth opportunities
  • Unlimited paid time off
  • Company-issued laptop (choice of Mac or PC)
  • Professional development budget
  • About our recruitment process

    We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story. You can expect up to 3 interviews. In some scenarios, we’re able to streamline the process to have minimal rounds. Director-level roles and above should expect a more thorough process, with multiple rounds of interviews.

    All roles require reference and background checks

    Teramind is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

    serp_jobs.job_alerts.create_a_job

    Operation Manager • United, WV, US

    Job_description.internal_linking.related_jobs
    Leader, Commercial REO Operations

    Leader, Commercial REO Operations

    Altisource • United, WV, US
    serp_jobs.job_card.full_time
    ARE YOU READY TO WORK AT ALTISOURCE?.Are you a natural leader who loves working through people’s problems to find the best solution?. Are you interested in working on a new product where you c...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Banquet Set Up

    Banquet Set Up

    Atrium Hospitality • Charleston, WV, US
    serp_jobs.job_card.part_time
    Charleston Embassy Suites300 Court StreetCharleston, WV 25301Part timeCompensation Range : 13.Compensation is determined based on a variety of factors, including experience, skills, qualifications,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Tax Manager, Flowthrough with SALT Experience (Remote)

    Tax Manager, Flowthrough with SALT Experience (Remote)

    BPM LLP • United, WV, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    B-P-M stands for “Because People Matter,” because at our core, our people drive everything we do and how we do it.While we are one of the largest California-based accounting firms, our ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Director of Revenue Operations

    Director of Revenue Operations

    Curri • United, WV, US
    serp_jobs.job_card.full_time
    At Curri, we're not just building a logistics platform; we're redefining an industry.We've scaled from a startup to a rapidly growing company, and now we need a Director of Revenue Oper...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Senior Manager, Revenue Accounting

    Senior Manager, Revenue Accounting

    Relativity • Charleston, WV, United States
    serp_jobs.job_card.full_time
    Relativity is looking for a Senior Manager, Revenue Accounting to manage and support revenue accounting functions including revenue recognition, contract review, revenue-related processes and contr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sr. Manager of Analytics

    Sr. Manager of Analytics

    Luxury Presence • United, WV, US
    serp_jobs.job_card.full_time
    Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptio...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Mortgage Operations Manager

    Mortgage Operations Manager

    Poca Valley Bank • Charleston, WV, US
    serp_jobs.job_card.full_time
    A Mortgage Operations Manager oversees all aspects of the mortgage lending process, from application to closing, ensuring efficient and compliant operations. This includes managing resources, traini...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Audit Methodology Senior Manager

    Audit Methodology Senior Manager

    BPM LLP • United, WV, US
    serp_jobs.job_card.full_time
    BPM – where caring and community is in our company DNA; we are always striving to be our best selves; and we’re compelled to ask the questions that lead to innovation.The Audit Methodol...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Senior Manager

    Senior Manager

    CFGI • United, WV, US
    serp_jobs.job_card.full_time
    CFGI, founded in 2000, is a dynamic and fast-growing financial consulting firm, serving as the trusted partner to CFOs and their organizations. We help clients tackle complex challenges across accou...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Senior Director of Operations - Carriers and Platforms

    Senior Director of Operations - Carriers and Platforms

    Shippo • United, WV, US
    serp_jobs.job_card.full_time
    Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. Our mission is to make merchants successful through world cla...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Senior Manager (Life Sciences)

    Senior Manager (Life Sciences)

    CFGI • United, WV, US
    serp_jobs.job_card.temporary
    As a member of our Business Transformation team, you work as an extension of our client’s team.Your work will focus on supporting the FP&A function of our client’s finance organizat...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted
    Head of Business Operations, Voleon Securities

    Head of Business Operations, Voleon Securities

    The Voleon Group • United, WV, US
    serp_jobs.job_card.full_time
    Voleon Securities, a new business within the Voleon Group, provides liquidity in securities markets.We apply state-of-the-art AI / ML techniques to construct our market-making strategies.For more tha...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Sr. Operations and Launch Manager

    Sr. Operations and Launch Manager

    Comply • United, WV, US
    serp_jobs.job_card.full_time
    Our OneComply™ platform provides an all-in-one approach to address firm and employee compliance requirements through a configurable and scalable software-as-a-service (SaaS) platform coupled ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Senior Manager, Growth Marketing

    Senior Manager, Growth Marketing

    Anchorage Digital • United, WV, US
    serp_jobs.job_card.full_time
    At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto. Anchorage Digital is a crypto platform that enables institutio...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Senior CRM Marketing Manager (Remote)

    Senior CRM Marketing Manager (Remote)

    The Athletic Media Company • United, WV, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Powered by one of the largest global newsrooms in sports media, The Athletic brings sports fans the most comprehensive stories about the teams, sports and athletes they love.The Athletic’s ne...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Client Services Tech 1

    Client Services Tech 1

    Pace Analytical Services • Beaver, West Virginia, United States of America
    serp_jobs.job_card.full_time
    Monday through Friday, 3 : 00 PM to 11 : 30 PM.Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward. to innovate and advance all aspect...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Customer Success Operations Manager

    Senior Customer Success Operations Manager

    Cloudinary • United, WV, US
    serp_jobs.job_card.full_time
    Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide.Our powerful tools fuel websites to be faster, richer in user engagement, and br...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Legal Operations Manager

    Legal Operations Manager

    Everbridge • United, WV, US
    serp_jobs.job_card.full_time
    Reporting to the General Counsel, you will design and implement systems, workflows, and analytics to help our legal team (6 attorneys and contract managers) deliver contracts faster without sacrifi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted